color resort Ai - Kawaguchi

The shop is bright and clean, and it feels very good. The hair color and treatment were very good. The hair has become smooth and shiny. The customer service was also very good. .. I look forward to working with you next time ?

Even though I made a reservation, I was always kept waiting for 10 minutes, and it was unpleasant because it took a long time to wait for Sumimasen and other customers to go on the way.

In May, I reserved a new cut at the Kawaguchi store (Sakaecho) with hot pepper and used it. The tip of the hair was rattled with an appropriate cut like a lie. I arrived about 5 minutes earlier than the time, but no one came to talk to me when I entered the store, and after a while a large man who was serving customers on a nearby cut table noticed and silently pointed my finger at the sofa. .. I understood the meaning of "sitting" and decided to sit and wait. I'm not a longtime squirrel or dog. Although I was guided to the cutting table, I was kept waiting, and it was about 20 minutes later that the man who seemed to be quite young came in charge. I was asked how much I would cut and expressed my hope. I was thinking of cutting my bangs, but even before I made a request, I stubbornly said, "If you stretch this far, you shouldn't cut it." I gave up. The explanation of the cut plan was also rough and uneasy. Just fiddle with the back hair with a coarse comb, divide it into left and right, bring it to the front of the chest and put scissors properly about 4 times, there is no cut to trim the hair tips behind, "Then I will shampoo, so move Please. " Eh, do you want to finish the cut with this? !! I was surprised. I was asked if there was something I was worried about, such as how much power the shampoo was just stroking like whipping, but I was motivated just by pretending to be doing it. I wondered if there wasn't one, so I answered "No" because it was troublesome. Even though it was dried on the cutting table, it was just messy because it was just blown by the wind of the dryer. Since my hair is thin, I felt that it would be painful if I was about to get tangled and cut, or if I wanted to forcibly arrange it after making it unkempt. I thought that I would normally scoop my hair with a brush and blow it with a hair dryer, so I was shocked including the cut. Was it an extra charge to get a normal blow? After that, he said, "I'm going to balance it, so I'll cut the top a little," and will I cut it again from here? I thought, but I left it to you. After that, I was asked, "Do you want to make it straight at the end? Do you want to wind it?" What are you doing from beginning to end? Do you watch movies or TV? I was trying to have a small talk, but I wanted you to cut it while listening to how the treatment would be done. I was trying to talk about something that had nothing to do with the procedure, and I couldn't say, "Let's do this with my hair." When I shampooed the next day, the lengths on the left and right were different by about 4 cm, the inside was short and the outside was long, and the lengths were not aligned. I was shocked. I didn't look at the details of what happened to the ends of the hair because I had it rolled up. About cutting my hair I was convinced that it was cut strangely when I was asked "What happened to my hair? Did you cut it yourself?" At work. I wasn't convinced, so I called the shop to tell the situation. It was said that you could get it even if you cut it again, but since there are times when you have to raise your hair, I didn't want to get it trimmed and shortened further, and that time was wasted. I couldn't trust that I would get it fixed again at this store that allows such a method, so I told him that feeling and asked if a refund was possible, so I asked for a refund at a later date. have become. Later, I asked for a refund because I got an appointment by calling my name and saying "About refund". I called out to the woman at the reception and told her that she was asked for her name, but I was silently looking at the screen of the PC for a while to see if it had been taken over. There were other customers nearby, so I didn't say the details, but said, "I called you about an hour ago ...", but he said, "Please sit there and wait." To wait. After waiting for about 10 minutes, another man asked me, "May I ask you for your name?" I told it when I came to the store, but it seems that it was not taken over. After being given an envelope with refund money, I was about to be given a bag saying, "I'm giving this out now, so please use it if you like." But I didn't know what the contents of the bag were. I should have known why I came to get the refund, but there was no apology that seems to be an apology, and I felt that I was trying to deceive with novelty and free samples, so I did not accept the mysterious bag as "OK" I left the store. The closing time was approaching, but there were still other customers, and it may have been awkward for other customers to apologize, but I didn't think about my feelings. From the shop side, I may have seemed to be an unpleasant complaint customer, but there is no customer service or treatment, and even if the person who responded is not the practitioner, there is no word that seems to be a proper apology. After all, I thought again that I would never use this shop again. When I looked at the reviews, there was a person who wrote that there were people who were too bad at cutting, so I think they came in properly without any guidance. The hotpepper reviews seem to only post good content, so I should have looked at Google's reviews as well. I will never use it again, but thank you for accepting the refund.

I asked for a cut bleach color about a week ago The color did not match what I said, and even though I said natural brown, gray was added without permission and it became a strange color. Also, although it was a color campaign in August, it was 3000 yen higher than the last cut bleach. There was no statement on the receipt, only the amount. I didn't want to go again

Thank you for taking care of the old store for over 9 years. It seems that the store (operator?) Changed in April of this year, but I think that the staff will continue to take care of the old store as it is without changing the atmosphere. There are 4 stars because I want you to do my best without defeating Corona to hope for new stores from now on! ️

I have a beauty salon branch that I used to take care of and used it! I was surprised that the color was so cheap! ️ The store is large and I am worried about various things, but I was relieved ? I would like to go again if the timing is right

There was a staff member who smelled cigarettes so that I could clearly see even if I was wearing a mask. I also saw him wearing a chin mask at the store. I want you to be aware that you are in the hospitality business and that you are doing beauty-related work. I will never go again.