株式会社BANDAI SPIRITS

Insanely beautiful

When I'm stressed In Super Robot War I was helped. I think it's a good game. Slayers also played a little game. It was good. New double Please.

Bandai renewed the first and second floors in 2019. The inside is also seen by ordinary people. The first floor display changes every season, and a character statue welcomes you on Character Street

When I opened the product that was purchased at the time of release and stored unopened, there was a gap that was not normally found and the inside was visible, so I consulted with the customer center if there was a good way to return it to normal. I've been told dozens of times that I can't do anything because it's been too long since I bought it and I can't replace or repair parts or merchandise. I have never asked you to replace it. It's not broken or cracked, but it's not in a normal state, so I asked if I could find a better way instead of shutting down everything without doing anything, but "I can't do anything". I was only able to answer. I think I was told about 100 times. I can not do anything. That means that you should be convinced by that, be patient, give up, right? He says, "I'm not saying that, I'm saying I can't do anything." I don't understand a little. So what should I do here? Even if you ask, "I understand my feelings, but I can't do anything". After all, he said, "If you say you can't do anything and you're pushed through (if you feel), that's fine." I also take complaint handling classes and have experience in such work. Sometimes I talked over time while asking how I was going, but I didn't feel sincerity. It seems that the person in charge of the Bandai Spirits Customer Service Center is Mr. Takimoto, but I had the impression that it was from above, or that it was poking at me, or even a high-pressure impression. I was told to calm down. You are. It's very unpleasant. I have never said that it is an exchange or compensation, and the words I wanted to hear are [I will work to prevent recurrence in the future (so I want you to stop this time)] and [I can not do anything about consultation "ga" , We will work to prevent recurrence in the future. Specifically, do this (perform sufficient confirmation at the time of assembly, incorporate double check or triple check by a third party, etc.)] I think there is something. It's really sad to just repeat "I can't do anything" like myna without saying that. It is very disappointing.