カメラのキタムラ 横浜／青葉台東急スクエア店

I made a reservation, so I was able to respond without waiting. I am very satisfied with your kindness and politeness!

It is a store that supports one-point manuals like an Apple agency. It's better to talk to Apple directly for a little confusing response.

We had you change battery of iPhone. In the second time, you will be able to respond kindly. It takes some time, but it is safe because it is Apple's official provider. Reservation is recommended, but if it is daytime on weekdays, you may be able to respond even without reservation.

Make a reservation and come to the store at the right time. Confirm that there is a vacancy at the corresponding counter. It says, "Please wait in line for reservation customers," and no one responds even if they meet you, so keep quiet. After about 5 minutes, the counter will be open. A few clerk looked at me, but there was no voice. About 5 minutes later, another clerk finally called out to me. The clerk who was through responded as soon as the customers who came after that called out, so I was convinced that "Oh, I'm waiting."

There is a hit loss of the clerk. It was good last time, so it's a shame this time. When scolding a junior, I want you to do it so that the customer does not hear it.

I made a reservation and replaced the battery. I arrived a little earlier than the reservation time, but they responded immediately and the explanation was very easy to understand and they responded well. The one-star person was probably a clerk who was out of the ordinary.

Looking at the word-of-mouth, the unpleasant premonition is right. I came to repair my Apple Watch and unpaired it even though Suica wasn't deleted properly. The woman in charge said, "I thought it was deleted." I was wondering! Check it out. The store manager seems to be a new graduate and his knowledge is probably less than Apple's liking. Even if the balance disappears according to the manual, I can not take responsibility. Zero attitude to solve the problem. Another clerk looked it up and reassured me that it was okay. The store manager can't handle this, so he doesn't think about the feelings of the customers at all. I just say the same thing. Because I'm the store manager, I don't usually go out and just play around with my computer in the back. Why don't you study more at that time? Call Apple and the headquarters for the time being. I can't leave it to you with confidence.

I ordered a photo album and made a payment of ??????, but I got an error. The receipt that came out at the time of the error had the telephone number of the inquiry counter written on it, so the clerk tried to call it on the spot. Do you do something that seems to take so long when other customers are lined up behind you? I was surprised. There seems to be no other clerk who is free, so I can't help it, so I said, "I'll call you at the counter, so please handle the cashier of the customer behind you." .. However, since it was a window that only responded to inquiries from the store, can I ask the store clerk to call me? I asked him to respond. When the call was over, the clerk said, "There is a problem with the customer's ??????." So I called the customer support center on the spot. When I checked with ??????, I was told, "There is a problem with the member store (Kitamura of the camera). Excuse me, can you tell the member store about it?" .. I also asked the clerk for the phone number to contact ?????? from the member store. At that time, there were no words of gratitude or apology such as thank you, it was not easy, and the clerk immediately started calling the number I gave without saying anything to me. I thought it would take some time, so I said, "I'll come back again. Please return the paper with the order number on it." It took more than 30 minutes so far. If there were no mistakes made by the clerk, I wouldn't have to call the customer support center at ??????. I don't blame anyone for making mistakes, but I didn't have a word of apology from the clerk, such as "I'm sorry for taking the time." I am indignant. The clerk was a young man, but I feel that the store as a whole has not been able to educate employees. Why don't you put more effort into employee education? Aobadai Tokyu Square store and other stores Kitamura of the camera will never use it again.