Yamada Denki - Hanamaki

There are many electrical appliances. The parking lot is large, so it's very easy.

[2021.9.17] A clerk named Yuya Sasaki in charge of PC. I noticed something unusual after the checkout, and for some reason the checkout was higher than the stated price, so I canceled the return, but the words and actions were sighing and unmotivated. Unmotivated customer service. I was told that I was frustrated, and it seemed like I was sick. If you are not motivated, you should quit. 【Before】 I bought a fan heater The customer service of the "deputy store manager" who responded at that time was the worst. At first, I had a very nice face, and when I chose a cheap stove, it got cold at once, and when I asked to pick up the stove that became unusable, my face became even more disgusting and the air was the worst.

I went to buy an audio product. It was good that it was vacant because the business hours had just started, and it was very good that there was something for the purpose.

Since it is a store on the 1st floor, there are also home appliances, but I feel like I'm messing around, so it's difficult to decide what to buy ??

The clerk's attitude is the worst, so it is impossible to talk by mouth. Even though there are many cashiers, no one is willing to help, even though they are lined up on Sundays. I will never go again.

Sorry for the long sentence. Currently, it is the worst customer service. 2021.4 I tried to buy a phone, but it is out of stock. I heard that I will contact you in 2 to 3 days because it is in stock in Aomori, but I have not contacted for a week. When I went to check it the next week, I checked it now and it was in stock in Aomori, so I replied that I could order it in 3 days. Correspondents are the same person. Offer to cancel to another person. Is it possible to avoid cancellation from that person without confirming the reason? And that. That's impossible. I went to another store (K's) with haste and was able to purchase the same product. 2021.12 I had to visit the store because the LCD protective film of my mobile phone was damaged. Instead of searching for the cover for the iphone12 mini from the LCD film randomly placed on the two flatbeds (wagons), select the product hanging on the hanger and line up at the cash register. Due to bad weather after 18:00 on Sunday, there are more clerk than customers, so the trainees are alone at the cash register. The first customer is an unfamiliar customer who does not know how to use points and takes time and effort. Next to that (1.5m), two proper staff members are talking about how the POP and products are displayed. I am the only one waiting for the cash register. While listening to the exchange of POP for more than 2 minutes in front of me, the staff finally noticed the atmosphere, "Please go to the waiting customer cash register." At this point, motivation and distrust appear. The person who responded to the cancellation in April asked me to use all the points, but if it was 〇〇 points, it would be just 1,000 yen. I'm asking you to use all of them first, but I'm ignoring the customer's story as to whether you want to respond with a tag. I've been using it since I was in Tochigi almost 30 years ago, but I don't think I'll use it in the future. We assume that buyers and sellers are on an equal footing, but I have a lot of doubts about product knowledge, suggestions, previously customer service, and corporate governance. Although not a stakeholder, Yamada Denki has been using it for over 30 years. This store is the worst. I think it's better to think about whether to replace or withdraw.

I rushed for the first time! ️ Since the days of Denkodo, there was only one K's Denki, but there was no product (remote control for ceiling lights) aimed at the store ❗ To Yamada Denki Techland ... I was able to purchase it in stock ? From the next time, Yamada Denki Tech Land will be added to the candidate list ?