自習室 ユーカル（U-CAL） - Naka-ku

I want you to manage the attitude of customer service due to poor response. I couldn't concentrate because the air conditioning wasn't working well.

In addition to being able to concentrate, there are many books that can be used as materials, and it is an environment where it is easy to learn. The staff are also happy and free drinks are personally nice points!

The users also follow the etiquette and maintain a comfortable environment. The staff's response is also wonderful.

It is the person who reviewed earlier. Since you can not log in from your account, it will be a reply from another account, but please forgive. Since I do not use it frequently, I would like to report if there is something else when I use it next time. It is not false because it is what I felt when actually using it. I felt that I was a little disappointed because I was very satisfied with the quality of the equipment and the form of use. A prudent review was rude. I would like to reiterate, but the facilities and usage are very satisfactory. Thank you very much for your prompt response.

From a month ago, there are one very noisy patrons. It is a tall red male with a face. I have been coughing away in my study room, and the customers around me seem to be very annoying. I resonate to the outside of the study hall, but is not even some sort of correspondence. It is a pity for such staff's response. I'd like you to do something about it because I'm satisfied with the other facilities.

The coffee and tea were delicious. He always cared about the rest and brewed frequently in winter. thanks you. Perhaps the reason why the thermometer and hygrometer were placed in a place where they could be seen clearly was because there was a word of mouth like an allegation. I think you should actually visit the study room. I often used the nap room. I can sleep. I didn't talk much with the receptionist, but it seemed kind. I used some paid study rooms in Tokyo, but it was much better than that. I've posted a small comment to thank you for your help. We would like to inform you that we were able to pass the bar examination.

Posted in February 2017 【environment】 It's hot anyway. Even though it was winter, the temperature in the study room was as high as 26-28 ° C, and the humidity was 35-70% depending on the day. I spent my time in the study room with short sleeves. Because one room was partitioned by a partition wall, it lacked soundproofing, and the voice of the conference room could be heard in full. [Fee] It was good that there were various plans. 【staff】 At the beginning, I felt that the customer service was good. However, one day when I asked the staff, "Why don't you lower the heating temperature because it's hot?", The attitude suddenly changed, "If it's hot, why don't you study at a cool coffee shop?" Why don't you study if you have time to say that (laughs)? " I was surprised at how bad the response was. Even if I couldn't lower the temperature, I thought there might be a little more to say. [Other] I was worried that people who seemed to be multiple staff members wrote reviews here. I think that the reliability of information will be lost if there is such artificial word-of-mouth communication. The homepage said that it was the only paid study room in Hiroshima, so I made a contract, but when I looked it up later, I found that there were other paid study rooms. I wish I had done a little more research before signing the contract. * Added in May 2017 [About notation on the homepage] At least when I checked the homepage in February 2017, I could see the notation "the only paid study room in Hiroshima" on various pages. In other words, despite the fact that there are other paid study rooms, the notation "the only paid study room in Hiroshima" unfairly attracts customers and hinders the voluntary and rational choice of general consumers. There is a risk and it seems that it violates the prize labeling method. And when I checked the homepage again after receiving the reply, the notation of "the only paid study room in Hiroshima" was almost deleted, but some notations remained. Also, is it really only your company that has a "partitioned dedicated study room"? I don't think it is appropriate to write "only" or "only" for such things that are difficult to justify. What made me even more concerned was that I was criticizing competitors on your homepage. I've never heard of a misrepresenting company criticizing a competitor on its homepage. In addition, you hide the fact that you are misrepresenting and unilaterally criticize your competitors. This kind of behavior as if I were a victim further lost my credibility to your company. What's more, this case has nothing to do with the competitors. I would like you to stop involving unrelated people. By the way, the reason why I wrote this review was the response of the staff in (3). I would like you to check again if there was really no response from the staff as I wrote last time. And I request you to remove the criticisms of competitors who have nothing to do with me. * Added in June 2017 [About the content of the reply] According to the last sentence of the reply, your company seems to have misunderstood this review as a deliberate review by a competitor. However, I am one of the users, and I honestly write about what I actually used and experienced. Please refrain from making misleading replies. Also, regarding the point that I may be spoofing and writing reviews of other people, I will not make the information unreliable. I understand what I want to write, but I would like you to refrain from replying by speculation. And it was pointed out that I am doing word-of-mouth communication that goes against the original purpose. However, it is more original for your company to criticize competitors in replies, such as staff and mentors giving reviews and evaluations of self-made performances, pressure to delete negative reviews from users. I think it goes against the purpose of the word of mouth.

A self-study space in the center of Hiroshima city, in a good location where trams, astramlines, and buses can be easily connected. Insanely quiet. The staff are kind and have a good impression, so you can feel free to use it. There are lockers, a lounge, and you can take a nap ♪ Recommended ^^ v