Suzuki Arena Kasugai - Kasugai

When I consulted about buying a new car a few years ago The shop didn't feel good and the discounts were small After a long time, when I asked about Jimny's new model, the response was good and the store situation was lively. The discount was also getting better.

I went out with a notice postcard to renew the compulsory automobile liability insurance, but there was no explanation that required a registration certificate and I was left alone for an hour. Polite store staff of deception.

A salesman with no sincerity or enthusiasm, a mechanic who makes bad excuses When I try to change the tires after the vehicle inspection, the wheels do not fit properly. If you look closely, the mounting part was dented and deformed, probably because you hit it with a hammer to disassemble it. First of all, if you tell the sales about this matter "Ah, is that so?" … The words that follow do not continue Although I thought that the correspondence was bad, I made a reservation to see the scratches and went to the shop Perhaps he confirmed the scratch, a mechanic came to this seat "No, it looks like the rust is swelling and the wheel is stuck." ... No, that's not true (laughs) So how do you explain the dented part? However, it is troublesome to ask and answer questions, so I asked him to repair it for the time being. After that, the salesman saw me from afar, but I just gave a light bow on the spot. What is this office You won't be taken care of anymore

Order the parts and they will arrive on the specified date When I go to pick it up I was told that I forgot to place an order I was told to come back two days later. I took the trouble to go back and forth for 20 kilometers on my days off. Even for free, I was kept waiting and forgot to order the result. Are you really a dealer here? I wondered if Suzuki was sloppy everywhere. After all, if you haven't placed an order I told him to refund because I don't need any parts anymore. It also makes me wait. I went home without receiving any more money. Not delivered on the promised date (dealer's ordering error) Time and money were wasted. Don't let other people meet such a terrible eye I would like to write it here and let many people know about it. I will never buy a Suzuki car again.

Just buy a car. ―― If you also want maintenance, you should stop selling Aichi Suzuki. Suzuki is a company that values ​​sub-dealers (small "XX (family name) automobiles in town") and sells there as well (there are more units here), so If you also want maintenance, please go to a sub-dealer. This store is sales priority even if emergency repair is necessary, It's like "I don't know after it's sold". On Sunday, the windshield cracked while running at high speed. When I go to this store to get an exchange quote, "Did you make a reservation?" "I haven't made a reservation, but I'm worried that the cracks will spread so much, so please give me a quote for the replacement." "Did you make a reservation?" "I haven't made a reservation because it just broke." "I can't handle without a reservation" "Eh! Just a quote. Exchange." "Yes, I know. I can't receive a quote without a reservation." "It's an estimate for replacing the glass. I know that it is impossible to search for the cause of the failure or lift to find the cause of the abnormal noise, but since the glass is completely broken and I have to replace it, I asked the glass price and wages. , I just want to make a reservation for a repair at a later date, but do I still need a reservation to see it? " "I'll ask you." "I can't estimate without reservations." Even if you buy it at this store and it's broken down and you want to see it right away, you won't even be able to see it on Sunday for a sales campaign, saying "reservation required". .. I deleted it, so I will post it again. I wrote the truth without exaggeration. I asked you to delete the real thing This company trying to do nothing Really dangerous. For consumers who shop high, It is important to provide information so that there is no disadvantage It is a word of mouth. Lie, exaggeration is not good, but it's true, so I will tell you. By telling me, those who feel sad I pray that I will not come out.

There was no such thing as a bad customer service attitude. However, the corona measures were not properly taken, and I was advised to sit at the table without wiping the table after the customer left. I didn't like it, so I stubbornly spent time standing without touching anything.

As other people say, it's a place to buy a car! Is it stupid that the reservation is full until one week ahead even if the oil is changed? Also, it only does car inspection with quota. I didn't think of such a dealer. Other Komaki stores and arenas were also refused oil changes. Donaiyanen

I went by recall. I was told that I would leave it at 14:00 and finish it around 18:00, and I received a phone call that actually ended around 16:00, so I was glad that it ended early. However, at 16:45, the shop was left unattended until about 17:20. Please wait a moment, it's 35 minutes at this shop. I learned a lot. For another customer, please wait for a while as the person in charge is out of the seat. I told him to drink freely, and within 5 minutes of arriving, I wasn't in charge. I started the procedure for delivery. Recall is a mistake on the part of the company, isn't it? I'm not saying that you should give priority to the delivery, but should there be something? I was full of doubts. I'm not sincere to apologize for the inconvenience, and other sales people are talking messed up, and if I'm talking, I wanted you to complete the procedure as soon as possible. I could only think that I wanted the substitute car to be returned for what the end call was for. My 35 minutes. It seems a little at this shop, but it seems that they were waiting for the person who did the work. It was better to be told when to come if you wait for about 35 minutes. I'm okay because I didn't have any errands, but what would I do if there were people who had errands? I was planning to buy a new car, but I will quit buying it at this store. I don't know what other stores are doing, so I don't think Suzuki will ride in the future.