関西ビジネスインフォメーション（株）

I made a phone call to the Good Life Call of Osaka Gas, and the aunt who responded to it was awkward because it was like "There is nothing wrong with us, but something ❓" from beginning to end. ..

A company that leaks customer information from Osaka Gas It is a company specializing in customer centers (call centers) of Osaka Gas. For the time being, it is a group company of Osaka Gas, but the reality is that it does not practice what is currently required of "company" in every aspect. Proper staff are all low-brained from managers to Hira managers Even though there is a manual created by Osaka Gas, no administrator understands it. After confirming the identity of the customer when receiving a call, we disclose personal information and talk to each other, but all the operators are different. why? That's because the manager tells us how to verify the identity in different ways during classroom training and OJT. This is a problem before non-compliance That habit is unusually noisy for call quality. I don't understand (laughs) Even though I got the correct identity and ended the talk, I was called to another room at a later date and received severe reprimand from SV and LD for about 2 hours. Specifically, the incoming phone number and the number registered in the dedicated system matched. It will be a number display hit That means that we have been able to verify our identity, and we are allowed to share your personal information. However, neither SV nor LD confirmed it (of course you can do it after the fact) and shouted, "You told me your personal information even though you couldn't confirm your identity! What do you mean!" I'm an administrator who doesn't listen even if I say "I talked because I got a number display hit" During the classroom training, I heard a call from an operator who said that he had some experience in monitoring. I was surprised! I had to verify my identity because it had nothing to do with the manual. At one time, the customer could tell us the address, and at another time, we could tell the payment method. Personal information of important customers is leaked And what is more important in this call center than call quality is "toss-up of electric contract" Every morning assembly only talks about tossing up electric contracts (laughs) Since the parent company is a gas company, I am so obsessed with getting an electric contract. It seems that the bonus assessment of the administrator here will be affected (laugh) Before the end of the story, customers can be relentlessly solicited for electric contracts. If the number of toss-ups is low, SV and LD will call you to a separate room and you will be severely reprimanded. I think that this solicitation of electric contracts is also one of the most important causes of leakage of customer's personal information. I thought it was a decent call center, but I was very disappointed to get inside. I think that a major reform by talented seconded employees from the parent company is necessary to make this company decent. It's rattling