Softbank Hasudaina Sakae [ Wye Mobile Agency ] - Kitaadachi District

I was returned because I didn't make a reservation even if there was a vacant person at another shop! I told you that I could talk until I had a reservation here, so it was nice to have a willingness to respond even in a short time. Make a reservation and come again!

Thank you for your support. The whole family was able to leave it to me with peace of mind, and he politely taught me what I didn't understand. If something happens again, thank you.

It's great to have a mobile operation helper. However, since the store is an agency, it is crowded and cannot keep up with the customer's responsiveness. I was told that there was no loss to the customer, so I changed to Air, but in reality, the total amount was lost. According to other store information, light is better than Air. Softbank itself is becoming unreliable. DoCoMo is the strongest in Japan. At the moment, the Air radio wave is the slowest. The relay station is not Huawei.

When I made a reservation to visit the store at 10 o'clock and headed to the store, the store was open at 11 o'clock, so I went home once. After returning home, I received a confirmation call from the store and talked about the situation, but there was no apology. I will never go again !!

I stopped by to change the model. The person in charge was a neat and slender cute woman named Mr. Saito. It's been a long time, but it was really helpful for me to explain it carefully and carefully! Thank you, Mr. Saito, for the difficult time of Corona! The old man next door was noisy~ (laughs) If I had free time, I would like to go eat food I fell in love with my hard work! From now on, it will be hot and humid and the inside of the store will be tough, but please be careful of your physical condition and do your best!

It was DoCoMo for more than 10 years, but changed to Softbank. When a child goes to high school, a pack that is not needed at the first mobile contract at the SoftBank store in Ikebukuro is attached, and payment is 40,000 every month. Softbank Air was recommended and I installed it, but I can't use it at all. It was slower than ADSL (laughs) As such, I was full of distrust of Softbank, but Mr. Hojo and Mr. Nakanishi of Hasuda Shiraoka store were wonderful staff and did not end the contract. However, since the cheap mobile phone Ymobile came out, I visited the Hasuda Shiraoka store to change it, but there were so many reservations that I couldn't stop. Mr. Hasegawa, the staff who responded. I was really messed up. My child dropped his cellphone and cracked the screen, but the insurance he had at Softbank was so good that he said he could join Ymobile under the same conditions. I checked it three times before leaving the store, but "It's okay! I have insurance under the same conditions! Please do not worry. "A super smile. Six months later, I was surprised to hear that I didn't have insurance at the Hasuda Shiraoka store! Moreover, insurance can only be purchased at the time of new enrollment. I was surprised to hear that Mr. Hasegawa was so crazy. What is happening to staff education? Please do not send staff who do not have the correct knowledge to serve customers. Softbank is already crowded. Softbank Air. You should definitely stop.

A year and a half ago, I visited for the first time when I signed a smartphone contract. I ordered the capacity and color I wanted, and only the ones with large capacity were in stock. Due to various circumstances, it was my first time to use a smartphone, so when I told my sister about it, I was likely to be forced to say, "It's better to have a larger capacity!". I told my sister that the smaller capacity was better, so ... "But, my friends also used games and OO, and soon I ran out of them!" No, I'm not your friend. I can see the spirit of trying to push inventory because I don't know anything. At another time, my family's smartphone also visited for a transfer. The contract took a long time, but even though it was finally over, it was even better if I changed the electricity in my house! And sales started. It was about 30 minutes before the store closed, but I was too bored to return to the car. My family had been told about sales all the time, even though the store was closed and the other clerk changed clothes and went home. And the last visit. I had au under a corporate contract, but I wanted to re-contract in my own name, so I visited with my family thinking that I would be in the same career as my first one. For au, which has a corporate contract, the line was only suspended, but it took a long time to check it, so I decided to go to au and have it checked in various ways. At this time, a male clerk. At that time, something was explained, but since this is the first time for a smartphone, I clearly looked down on it when I told that. "That's why it's OO!" When. Then I said that I would come again after having them checked by au, but I did not say that I am waiting. Is it an attitude that it doesn't matter if I come to the contract or not? After all, when I was asked to check it with au after that, the correspondence of the au shop was excellent, and I made a contract with au. At the end of the two-year bond, all my family will change to au. This shop is ·There is no motivation ・ Do not stand in the customer's position (do not try to understand the customer's feelings) ・ In the first place, the customer service attitude and wording are not good I got this impression. I will never go again.

Thank you for your polite response.