尾張陸運株式会社 本社 - Owariasahi

The location of the office is difficult to understand. You can't tell unless you ask a nearby employee or a part-time worker.

In Kita Ward, parking and stopping should be prohibited near the intersection, but the truck was stopped, and when I was careful, I pulled the truck forward a little and stopped as it was. I felt sorry during work, but I felt that secondary disasters are more likely to occur and I would like to ask the company for thorough guidance. I'll call the police if I'm stopped next time

I felt the level of moving was low. If this was the case, I would have asked a major company even if it was a little expensive. It's often said that there is a reason why it's cheap, but I don't think it's qualified to call itself a mover anymore. I'm trying to tell my acquaintances not to ask here.

I understand your feelings, but let's stop running in the right lane at 45 km on Nishiowari Chuo Road. 2 tons of 6340 Especially if you are educating one-on-one

It was the truck here that came to deliver the IKEA products. Perhaps because I got on and off many times, there was sand under the cardboard of the product and the new floor was dirty. I felt messy when I put my luggage. It was the company here that came to redeliver the product due to lack of screws, but it was still sandy. It may be unavoidable, but I felt a little unpleasant. When I bought IKEA products, I thought it would be better to go to a company other than this one.

When I asked for IKEA delivery, this vendor carried it for me. I was told by IKEA that I would call you about 30 minutes before arrival, but I called you 10 minutes ago. When I said that on the phone, when I got home, one of the duo said, "Did you say IKEA 30 minutes ago?" "That's a lie." "Or IKEA's ideal." They're all around this way, so it's not possible to get a job in 30 minutes, "he said with a rather high-pressure attitude. It may be correct to say, but don't you think it's more normal to start with a light apology such as "I'm sorry"? Around 10:30 on 1/23 (Sat), Owari Komaki 100 I 58-18. The red jacket on this truck is quite high pressure. Please don't stare so much. I'm scared.

The driver who comes to Kaldi for delivery every time feels very good. Please keep doing a good job.

It seems that IKEA delivered it, but I was unilaterally absent because I didn't know the address even though I was at home. The reason is that the address did not appear in the car navigation system. There was no notification from the delivery company that he did not answer the navigation system on the phone before the delivery departed. Then, if you know before departure, [I can't find my address in Navi, so I'll call you when I come near. ] Is it okay to say a word in advance? Actually, it seems that you got a call after you came nearby, Isn't it possible that you don't have a phone and are waiting in front of the front door, thinking that this will be delivered safely? Can it be adjusted so that it can be delivered that day? Others have similar reviews, so I think it's the constitution of the company. I think there are various circumstances, but I'm sorry. The level of employees is low, employee education is not provided, and there is no support for customer-friendly drivers from above. I don't think the reason for being a shipping company will work in the future. I can only think that I'm not working. If you want to do it, you should be able to improve this immediately. I want you to be firm. -A response to a business response. The content of the answer is different from this story. So I'll give you a hint. Simply put, I think you should review the work flow of employees in your delivery. For example, in this case The cause was that the customer could not answer the phone at the time of delivery That is the point. 1. Set the navigation. The driver knows that the address cannot be specified. 2. At home or call before delivery. → This has already been done. 3. If you can't identify your address, 2 When you call to confirm your home, say (Please call me again when you come near). 4. Come close and get a call to guide you ... etc. The above will be made into a manual and educated to employees. I think this is the basis of building an in-house system. A company with continuous improvement will be a good company. First of all, please analyze the cause firmly why this happened. You should be able to improve it without much effort and money. I look forward to the future.