Seino Fukushima - Fukushima

Payment of shipping charges. Does it take so long?

Even though the package has arrived at the sales office but has not delivered after 2 days, there has been such a thing before. I can see the lack of motivation for telephone support

I don't know the nerves that come 15 meters in front of a car traveling on the 80km highway. I would like to ask the operation manager what kind of driving guidance they are giving.

I had a baggage that was stopped at the sales office, and when I went to pick it up, I was very pleased with the polite flow of help with loading.

Was Seino Transportation so bad? I was surprised. I bring it in at various branches, but all of them are very responsive and I use it with confidence. However, the response at the Fukushima branch was so messy that it made me forget that I was a customer. (This is not the first time to use it, so it may be because the staff has changed) There was no greeting when I came to the store. When I called out to the female clerk, I was shocked to hear a strange and moody face and asked "What?". (Customer service is terrible) He didn't understand what I said, and he said something I didn't understand. He said, "What's the matter? I'm in trouble." I didn't understand and thought it was inflexible. It was. (Since I didn't have enough tags I brought in, I just asked what to do if I didn't have enough. It's natural that I didn't have enough, but you can make it at the branch office.) When I asked him to lend me a gum tape, he complained, "Usually it's only after the customer packs it by himself." He reluctantly lent me a gum tape and was told to put it on my own. I got one empty box, so I'm sorry, can you throw it away? When I said with apologetic feeling, I was overwhelmed by the eyes of an insane person, saying, "I'm in trouble because I don't usually do that." At other branches, people say, "I'll put a gum tape on it!" And "I'll throw away the empty box!", So the other branches were god-friendly. I haven't felt uncomfortable at the Fukushima branch before, so I think it's an individual problem, but I think there is at least a way of saying it and an attitude that doesn't make people uncomfortable. I'm traumatized because I wasn't young.

When sending a big package, I hope the price will change by the driver somehow. Sending it from Fukushima to Hokkaido, what kind of thing is that it is different by more than 10,000 using the same box using the same box at the same time? Now I can only send parts of big cars in Seino Transportation, so I will use it seemingly, but since I am excited every time with shipping costs I want you to unify as a company.

I was waiting because the item I bought online was "Delivery" in tracking the package, but even in the evening, I could not come to deliver it. When I checked the package tracking again, it was "absent". I was at home all day long (I was almost in the living room near the entrance) and thought that it was strange. When I called the sales office, he said, "I will call you back when I confirm." And wait and wait, and there is no call back, and a whole day has passed... When I got rid of my numbness and called again, I finally brought it (quite late). Also, because the different baggage was closed at the office, the reception desk when I went to pick it up was very bad. It's clerical, like greetings and below the minimum, and it's unfriendly (no smile at all). Still, in the back, employees laugh and chat with each other (work). Is Seino Transportation such a company nationwide? Or is it just this office is terrible? ?

The kind employees gave us a pleasant response. He helped me carry the heavy luggage, and he kindly took care of the disposal of the opened cardboard boxes.