SARTO×FIGARO サルト赤坂店

Somehow

We are satisfied with having you finish neatly

It is very convenient because it can be cleaned and repaired.

It was a few years ago. I measured the dimensions and had my sleeves fixed, but they were cut too much and my clothes were ruined. When he requested compensation, he refused to accept the failure and said he would not refund. The president came out when he pointed out the poor response of the store (female) and shouted at him because he liked the clothes. The remark that came out was an unbelievable word, "Please do anything in the trial, because we will come out." After all, for more than 30 minutes, they yelled at each other in a quarrel, and this one broke. I admit that it got hot, but I didn't apologize or refund even though I made a mistake in the dimensions and the clothes were ruined, so I had no choice but to get angry. Rather, I can't forgive the response of the president of this company, who has been intimidating from the same perspective as the customer. At HP, he talks about his feelings and attachment to clothes, but he didn't feel any philosophy about clothes and customer service. This is also the case here. At HP, the attitude of keeping customers first and silently silently ignoring negative word-of-mouth comments from users speaks for itself. I thought that so-called "fixing" could be done for a long time because there are few competitors. This is a "store that takes the worst possible response" when trouble occurs. I would like the neighbors to leave Akasaka as soon as possible. Just looking at the signboard as you pass by will make you angry. * At that time, it was a store called Fleur, but I have confirmed that the capital has not changed, so I posted it.

Check if the dress can be remade. A young woman is available. "I don't know because the tailor is out of the seat," he immediately replied. There is no confirmation or a man behind me. It's the worst way to say remake. This person's intelligence is low, but staff education is not complete. Since I was in the neighborhood, I was thinking of using it in the future, but I suddenly lost myself. It might have been different if there was a possibility of good remake and other staff responded... It was a mistake that I expected that it would be natural to have a good location.