Sagawa Express Haneda Sales Office - Ota City

My luggage had been parked for two days at this office, so when I contacted by phone, I was told that the packaging had not been completed yet. (← What do you mean?) It was said that it will take another 3 or 4 days to deliver. I was surprised at the first time that I stopped at the sales office for 5 days ... I was surprised.

It was taken home without an absentee card and returned to the sender. It is said that it will be resent by payment, but why is it convenient for Sagawa? When I inquired, I didn't understand, and the person in charge said that I would get back to you, but I couldn't get back to you no matter how many days I waited. It's the first time I've seen someone do such a sloppy job. As with the delivery staff, why don't the call center review the response?

Well, I think I can do such a sloppy job. .. I made a mistake and did not receive it on the scheduled delivery date, so I requested it in the morning of the next day, but even that was delayed. Things are food. The telephone correspondence is also fluttering, so it is compared with the same trader.

I happened to use this place on an international flight. After the customs and immigration inspection is completed at Haneda Airport, it is 5 days until the goods are picked up by the sales office staff here, and it is the 4th day today before the goods are picked up and transported. It's the first time I've arrived in Japan and it takes more than a week. International flights via other offices arrived in less than a week. Looking at the reviews, I was surprised to find out that it was a fraudulent sales office.

When I tried to stop the car at the sales office, the delivery person took the trouble to tell me, "You can stop closer to the entrance!" The office was late at night, but the attitude and language were very good. The atmosphere was so good that it couldn't be compared to Company Y. I want to use it positively from now on. I am always grateful for your help.

Despite being a corona-positive person, the employee, Masashi Ishii, was asymptomatic, so he hid it and carried out delivery work. The upper management knows this, but due to the lack of manpower, it is tolerated. By the way, there are too many labor shortages and there are many delivery staff with translations such as hangure, so please be careful not to let the change go when cash on delivery. (Actually several cases have happened)

It is a group that is willing to lie. The Haneda Sales Office picked up the goods on the 5th. I didn't receive it easily, so I made an inquiry by phone on the 10th. At that time, it was said that the registration of collection will be done from the time the shipping source sends the data. Pick-up refers to the collection of parcels by courier. The shipping source was a foreign country, but I felt a contradiction in the first place because it was supposed to be shipped on the shipping source's site for 2 days, but I thought that there might be such a thing and swallowed it once. When I made a phone call, it was said that it might take 5 to 7 days for the baggage to be delivered if it was a baggage from a foreign country, so I had no choice but to wait. Even on the 12th, the goods were still picked up, so I made an inquiry by phone again. Then, because the luggage was delayed, the luggage arrived at the sales office on the 11th to 13th and could be delivered at the beginning of the week. Since the beginning of the week is a little vague, I thought it would be acceptable until about Wednesday, but if it arrives on the 11th to 13th, it should be delivered to a nearby sales office on the 14th, but that registration has not been done yet. As written on the word-of-mouth site, I thought I was lying, so I contacted again and am waiting for a reply. I'm looking forward to seeing what comes back. I want you to make it last this time because even the telephone charges that you inquire many times feel empty. Even if it is delivered from a foreign country, it will be shipped from other sales offices on the same day, and even though the luggage has already arrived even though it has arrived later than the Haneda sales office, it is unbelievable that only the Haneda sales office is so late. I don't want you to use the Haneda Sales Office in the future.

It is a sales office where some of the delivery staff are willing to lie. The room number was missing due to a defect in the sender, so the luggage was taken home. Although there was a contact information, there was no contact to confirm the room number and it seemed that he took it home without permission, and another person redelivered it a few hours later. The first delivery person said that he insisted that he contacted me but couldn't connect, but of course there was no incoming call history.