株式会社ファミリー工房

I definitely recommend it to anyone looking for a one-stop service! I arrived at this company in search of a real one-stop. At first, I found out that it is annoying and one-stop service to separate real estate and renovation. I made inquiries and requests for materials from several renovation companies, and while others said it was one-stop, real estate was not a true one-stop service because it was a franchise subcontractor or a partner company. Isn't there any company that offers a genuine one-stop service in the first place? I thought. I couldn't get through my feelings in the new construction, and I realized that it wasn't one-stop, so I searched all the way to the site of this company, and even though it says "real one-stop service", I didn't expect it. The person who accepted me explained the one-stop service carefully one by one. Even though I knew that I was selfish, the designers answered my selfishness in every corner, especially in the living room, and I was impressed if I could do this. The people who did the construction also noticed it, and I was very impressed to hear about even the small problems that I didn't care about after pasting the cloth! I think that it is valuable because there are few companies that do it consistently. Thank you!

The service of repairing the outer wall of the family was very good. In the field survey of sales people, I took pictures one by one and explained it to me as an amateur in a very easy-to-understand manner. It was a phase estimate, but I was satisfied with the price. The greetings to my neighbors were solid, and I ended up repairing the outer wall together with my neighbors, which was a bit of an interesting development, but I am totally satisfied. Also, if you have any acquaintances who are in trouble, I will introduce them. Thank you very much.

A person who lives near a detached house built by this company. I will report because the attitude of the field workers is too bad. In some cases, you may be working in the field where there is a noise even after 19:00, or in the worst case, you may be working until 2 am. In addition, smoking outside the premises, parking on the street with five or more cars, on-site work where weekends and holidays are taken for granted, some on-site workers who do not say hello, and garden plants are also trampled and devastated. The sunflowers I was looking forward to were torn apart. I consulted with the sales staff at the head office before, but there was no sign of improvement, so I called the police several times to give guidance. (It wasn't very effective.) From the requesting side, it may be a nice company that can make a one-stop request, but we have not been able to cooperate with on-site workers and subcontractors, and when we talk to workers who visit at midnight, the delivery date is not in time. , I have to work late at night. I did it with. I think it's the worst trader to live in the neighborhood. I'm sorry, but I can't get along with the moving people.

A company that sends an invoice without confirming the deposit. When he protests, he says that it is not a formal invoice without a seal. The work is sloppy, and it is better not to request large-scale work such as house maintenance. There was no attitude to do a decent job. postscript ＞ We have confirmed with the people concerned that we have performed the process according to the regular confirmation procedure ＞. Even if the accounting person confirms the payment, Mr. M, who is in charge of confirming the payment, will confirm the payment. I sent an invoice to me without confirmation. It's even more amazing if it's a formal procedure. And another person said that the invoice sent by Mr. M was not a formal invoice without the company's invoice.

Although it was an introduction of acquaintance, it responded well to a sudden request, and politely finished it.

A company that can not manage or manage the crisis of canceling recruitment activities due to the recession and internal corona infection in a few days while sending scout emails from the job change site many times. Even if such a company asks, it just throws away the money.

I wanted to buy a used one and renovate it, so I was looking for various companies. At that time, I met Family Kobo. Other companies talked about loans and deposits first, but Family Kobo first let me study the advantages and disadvantages of buying second-hand goods and renovating them in a seminar format. I thought it was a very kind company that would do my best to support me. The staff of Family Kobo was able to proceed with the actual property search, design, and construction in one stop, so the meeting was smooth. Mr. Kasuya of the Real Estate Division enthusiastically explained the merits and demerits of the customer-first approach, and at times he suggested a direct opposition to the opinions of our young couple. I felt that this was also a wonderful part of Family Kobo, who is pursuing customer satisfaction. Mr. Kasuya, who was in charge of this, is now an officer and gives guidance to his subordinates to pursue customer satisfaction. I heard that you are doing it. I've been happy to meet a very nice company.

Ten years ago, I inherited my parents' house and was considering a major renovation. Since it is an important house left by my parents, I asked multiple vendors for quotations. All the contractors talked about the amount of money and the construction period, which raises expectations, but only Family Kobo has the risk of remodeling, the troubles that can be expected during construction, and the most important thing is the completion of construction. After that, he enthusiastically explained that the real beginning of the relationship was started. At that time, it was a neighborhood, but Family Kobo wasn't as big as it is now, so President Koto visited me many times in person, and other companies would agree with this amateur's wishes. On the other hand, from my own experience, I was crying and denying the passionate feeling that I would propose the customer's house as a family house, and asked me to come up with an improvement plan. In the end, that was decided and I decided to ask Family Kobo-san, and I am glad that I was able to keep in touch with him every day even during the start of construction, and to answer with a smile on my own. It is part of the history of our family that President Koto, Mr. Ogura in charge, Mr. Taichi Sato, the on-site director, and the whole family wept with joy at the time of delivery. After that, he came to the regular inspection and did high-pressure cleaning of the entrance for free. I have introduced a lot to my acquaintances, and I am grateful to everyone. It was a big event for my family to meet Family Kobo. Now that a splendid company building has been built, the company has grown, but Mr. Ogura, who was in charge at that time, and Mr. Taichi Sato, the site director, are in charge and are instructed every day to improve customer satisfaction. I heard that you are here. We believe that we will continue to adhere to the customer satisfaction first principle as it was at that time, and will excite as many customers as possible.