Orange Auto - Iwakuni

There is a strange noise coming from the car, so I checked it. It was explained that the engine was not working well, and I tried various things such as oil change and additives, but it did not heal. When I went to another shop, I was told that there was absolutely no engine, and I found another cause. It was a real waste of time and money to come here.

Since I went nearby, I took a closer look. It is good that the staff are very responsive and the facilities are well equipped, and it is good to be able to repair and maintain foreign cars as well as domestic ones. Sounds good.

I bought a Mini Cooper (R56). After the purchase, the engine oil ran out after 3000km of driving (unusually fast), and an initial failure was discovered. I had consulted with the person in charge before the purchase, but when I told him that it was a matter of course, "Because it is an initial defect, I would like you to deal with it as an initial defect", but I did not receive any contact. Before purchasing, I will make sure that I can ride without trouble for two years until I graduate from university. It's a pity that there was an initial defect because I said that, but I'm very sad that I knew that the car was purchased at the last minute I could afford as a student and that I was able to deal with the initial defect. I was wondering if I was the only one who was out of luck, but I can't recommend this shop because people with similar thoughts came to the reviews here.

The service was excellent until I bought it. If you understand the feelings of consumers. However, it was up to that point once the contract was completed. After the purchase, I found something wrong with the air conditioner, Upon examination, it was caused by gas leaks and heavy dirt clogging. It is unlikely that dirt or gas leaks that make the air volume 4 feel like an air volume 1 will occur after 2 to 3 months of use. We negotiated that we would like you to bear at least the cost of removing dirt out of the repair cost of 44,000 yen. Then "Don't assume it's an initial failure," he said. It was decided that this use was the cause, When I was told, "It will be difficult to bring it here if it is far away, so you can send it to the nearest acquaintance for repair." "We will not bear any costs unless you send it to us," he replied. First of all, in the explanation of the situation and the responsibility, I do not say that it is the full amount because there are costs such as parts, but you will bear a part of it, right? I confirmed. "I can't say that I'll pay or not pay when the estimate and amount haven't been played," so I felt compelled to talk about it. When I'm having trouble like this, I'm dealing with a lot of customers, and I'm trying to make vague words and killing words that deceive the other people. It would be a good shop if there are no neighbors or problems. However, when trouble occurs, Is there evidence that is not our responsibility? The amateur is crushed by the fold that he is good at, and he has no choice but to cry and fall asleep. I understand to some extent because the other party is also a business. However, when I opened the lid, it was a pity that he didn't feel at all. "I didn't realize that it was clogged with dirt. I'm sorry if there is an apology or a word that lowers this drinking, such as "I'm sorry", but there is no such thing, and if there is no fault here, in order to avoid financial liability, Focusing on deceiving the other party, he gave up after endlessly talking about the common wisdom of the used car industry. Once you sell a car, it's not over. I want you to remember to be close to the feelings of the customers, which is important in the customer business.

It's interesting because the store manager himself has a good review! It's the worst store as others have written! First of all, the store manager is just a salesman who is neither a mechanic nor anything. However, I can't even ask for repairs because I don't know about the car because of the way I talk about it! Please be careful because you will pay for the place you don't have to fix! A lot of other people wrote that I was fooled by this shop on the bulletin board of Iwakuni base, so I reviewed it. BE CAREFUL about this shop including Orange stage. They are totally scam! They don't know how to fix cars. If you have FB go search on iwakuni classified! A LOT of people are talking bad things about this place! Please be careful! They sell you cheap but they DO NOT know how to fix. Good mechanic has left. Also manager is NOT a mechanic so doesn't know anything about the car!

I am always taken care of by the maintenance of old imported cars of the old model year, but at other stores it is said that it is a mess, or even if a breakdown that comes with a very high estimate is devised and repaired cheaply, especially in Iwakuni In such a rural town, it is very helpful to have a precious existence. Looking at the reviews, some people say that the response to the breakdown of the car they bought is poor, but first of all, most of the imported cars sold here are cheaper than other stores on the premise that there is basically no guarantee. It is on sale. People who are not accustomed to imported cars seem to complain that they are a little broken, but in the first place, in the case of imported cars that are aged as such, do not buy it with the feeling of riding while maintaining on the premise that you do not know when it will break. I think that there are some people who make complaints to the store with the same feeling as with a guarantee. At least, as long as I have been with him for more than two years, both the store manager and the mechanic have knowledge of cars, but they are highly responsive to the situation and there is no problem. It is a very valuable shop for me because there is such a shop that you can enjoy imported cars in a rural town like Iwakuni. If you want a generous guarantee for troubles after delivery, you should buy a used car with a guaranteed mileage such as 3000km at a high price, go to a new car dealer, or ride a Japanese car that does not break in the first place. After all, imported cars are more broken than Japanese cars ...

I was in trouble because there was no place near my house to maintain the imported car. This time I was bothered by replacing the battery. The managers and front desk staff were polite, and the mechanics carefully checked the details, which I liked. I would like to continue to take care of you.