あいおいニッセイ同和損害保険㈱奈良支社 - Nishimikadocho
3.8/5
★
に基づく 4 レビュー
Contact あいおいニッセイ同和損害保険㈱奈良支社
住所 : | Nishimikadocho, 〒630-8225 Nara,Japan |
電話 : | 📞 +87 |
Postal code : | 630-8225 |
カテゴリ: | |
街 : | Nara |
岡
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岡部孝司 on Google
★ ★ ★ ★ ★ |
ゼ
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ゼロファクトリー on Google
★ ★ ★ ★ ★ 駅前でアクセスめっちゃよかった
It was really nice to access in front of the station
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ダ
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ダイバーらじお on Google
★ ★ ★ ★ ★ 保険の解約手続きも親切に教えて貰えました。
He kindly taught me how to cancel insurance.
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t
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tomo mura on Google
★ ★ ★ ★ ★ 今回相手の方がこちらの保険屋さんという事で機会がありましたが、言葉上では丁寧だが内容としては被害者のこちらに対しての対応がひどすぎる。
状態はバンパーの破損、修理工場に車持参次第確認させて頂きますとの事でゴールデンウィーク前に持参して担当者がこちらの車の状況を確認していたのに、ゴールデンウィーク終わり位に車工場に仕上がっているかの確認したところ、保険屋が修理入って下さいと言われてないから全く手をつけていないとの事、その事を担当に確認しようと連絡するが不在との事で連絡してもらうように伝えたがその時間になっても連絡が来なくて再度問い合わせ、しばらくして担当から連絡があり、何故修理にかかれてないのかを確認したところ、事故証明があがっている状況と現状が違うという事で修理に入れていないとの返事、ゴールデンウィーク明けの時点で相手の車の確認にもいけていない状況でちょうど相手の車の状況確認に来ている相手担当にその確認現場で会ったのでゴールデンウィーク前から修理出して修理待ちと伝えたが、こちらの車の担当とは別の為何も答えられないとの返事、約2週間連絡無しで放置されてるのも納得できないし、その後相手の車を確認して、数時間後になってから状況が整ったので修理に入りますと連絡が有ったが、何故こちらの車の状況をゴールデンウィーク前に確認して、事故証明と合ってないと感じた時点で相手の車の確認をその時にしなかったのかが不思議だし、ゴールデンウィーク明けに相手の車確認に行くので有ればその事をこちらに連絡をいれて進行状況を知らせるべきで、その確認不足のためにこちらはゴールデンウィーク明け迄修理に入ってもらえず仕上がりも遅れる結果になった、事故証明を出してから車が修理終わって手元に戻るまで1ヶ月半もかかって、担当から今回の件この連絡を持って示談でお願いしますと連絡があったので、こちらの車の修理してもらえるのかと不安な日を送っていた事を伝え、口コミ書かせて頂きますねと、伝えた所、貴重なご意見ありがとうございます、と、マニュアル対応で悪びれる感じでもなかったので書かせてもらいます。
本当に連絡も時間通りにしてこない、進行状況がわからない、こちらは不安な日々を過ごしました。
保険の修理はもっとスムーズだと思っていたが1か月半はかかりすぎ。
マニュアル対応しかできない担当にも最後イライラしたが、そんな事言っても何も変わらないと思うから今回はこんな対応する保険屋もあるのだなと勉強させてもらえたと考えます。
This time, I had the opportunity to say that the other party was this insurance company, but in terms of words, it was polite, but the content was that the victim's response to this was too terrible.
The condition will be confirmed as soon as the bumper is damaged and the car is brought to the repair shop, so I brought it before Golden Week and the person in charge was checking the condition of this car, but at the end of Golden Week I went to the car factory When I checked if it was finished, the insurer wasn't told to start repairing, so I didn't touch it at all, and I contacted the person in charge to confirm that, but I contacted him because he was absent. I told him to get it, but I didn't get a call at that time, so I made an inquiry again, and after a while, the person in charge contacted me and confirmed why I wasn't involved in the repair. I replied that I did not put it in repair because it was different, and at the end of Golden Week, I met the person in charge of the other party who was just coming to check the situation of the other party's car at the confirmation site in the situation where I could not check the other party's car So I told him that he was waiting for repairs before Golden Week, but he answered that he could not answer anything because he was not in charge of this car, and I was not convinced that he was left without contact for about 2 weeks, and then the other party After checking the car, I was informed that the situation was ready after a few hours and I would like to repair it, but why did I check the condition of this car before Golden Week and it does not match the accident certificate? I wonder if I didn't check the opponent's car at that time when I felt that, and I will go to check the opponent's car at the end of Golden Week, so if there is, I should contact here and let me know the progress. Due to lack of confirmation, this was not repaired until the end of Golden Week, resulting in a delay in the finish. It took a month and a half from the time the accident certificate was issued until the car was repaired and returned to hand. I was informed that I would like to have this contact with you in a settlement, so I told you that I was having an uneasy day as to whether this car could be repaired, and I will write a word of mouth. Thank you for your valuable opinion, I did not feel bad because of the manual correspondence, so I will write it.
I didn't really get in touch with them on time, I didn't know the progress, and I had anxious days.
I thought the insurance repair would be smoother, but it took too much a month and a half.
I was frustrated at the end even for the person in charge who can only handle manuals, but I think that nothing will change even if I say that, so I think that I learned that there is also an insurance company that can handle this.
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