（株）エポスカード

Since there was no cash withdrawal even after the withdrawal date, I called for confirmation. There was no apology in spite of the contract mistake on that side, and I was very angry with the elderly man's telephone support. I can only think that the customer is stupid. Other people have written, but the correspondence is the worst.

Over 15 years ago, I applied for an examination of Epos's ROOM iD under an apartment warranty contract and was dropped, but I still have the personal information that passed to Epos at that time. A garbage company that leaks personal information that is not only used by the entire Marui Group, such as credit card examinations, but also provided to third parties without permission.

Introduced in a license loan! An aunt named Yoshida answered the phone, but when I talked unwillingly from the beginning and asked a question, it was a mess! I was surprised that there is a company that supports such telephone calls! It is convenient to have a complaint window, so please make one!

When I contacted him because I couldn't use the magnetism of my credit card, the operator told me to pay by 2 o'clock, so when I said it was 14:00, I didn't confirm that I would hang up at 2 o'clock. I said that it was 2 o'clock in the middle of the night, and I was cut off after saying that it wasn't right. I'm not sure if I told you to hear it or if I forgot to cut it, but it's the worst response. It's no wonder why a company that doesn't care about its customers can run it. I don't know what kind of education the company is, but I really don't want to get involved with this company.

When I moved, I heard that I could earn points by paying the rent by credit card, so I was advised to join here, so I hurriedly took the procedure in time for the first transfer. As a result, I was able to pay by credit card from the first time, but I was told that points would not be awarded because the card issuance procedure was not completed at the time of rent billing. There was no such warning in advance, and on the contrary, I think it would have been nice if you could encourage the card to join in time from the first time. In the end, I got the impression that the focus was on communicating that points were being earned, and that people weren't too careful about the situation being beneficial to their customers. Also, when you contact the customer center, you often do not understand the intent of this question, and the situation continues to be like a mess between the people in charge, so even a simple question takes time to resolve. I felt sorry for that. At the same time, during the inquiry to the customer center, he said that he would change to the person in charge, so he called the call center without permission, but he said that the contents will be handled by the customer center, so let's call the customer center from here. I was prompted. The telephone at the customer center is crowded, difficult to connect, and it is not a toll-free number, so I felt that he would not respond from the customer's point of view.

I submitted a guarantee document to rent an apartment this time, but I dropped it. The reason was that I couldn't even have a foreigner or Japanese guarantor. Is a foreigner the culprit? Due to Japan's declining birthrate and aging population, foreign workers have come to Japan to maintain the Japanese economy, but they are being racially discriminated against. Even though I always paid taxes and had no bad history, it was difficult to rent a good condominium because of such a racist company, especially this Epos Card company. Let's get rid of this company for a world without racism! ️

The worst company to work for Submission of retirement documents is charged I didn't receive it, so if you ask me to resubmit it, please send the shipping fee again. In the first place, isn't it obligatory to hand over the withholding slip? I don't want to have a single star

Since the annual membership fee was free, I created a credit card & ETC card. The credit card was sent properly, but for some reason I didn't receive the ETC card. I received the registered mail tracking number by e-mail, so when I checked it, it was "Returned to the sender because the address is unknown". I have successfully received mail such as registered mail and letter packs from other people, and I have confirmed the address registered with Epos from the app, but it is correct. I contacted the call center. The explanation from the operator is "The address is printed by machine, so it should not be wrong." "Since I am sending by mail that does not require forwarding, I can not receive it if I am forwarding." Actually, I just moved from Hokkaido to Tokyo recently, and I am transferring "Hokkaido → Tokyo". However, this time I registered with Epos for my new address in Tokyo. So, I said, "Isn't it irrelevant whether or not there is a transfer this time? In the first place, the credit card was a registered mail that did not require transfer, but it arrived properly." When the operator confirmed with his boss, he said, "If you do not cancel the transfer from Hokkaido to Tokyo once, you will not be able to receive registered mail that does not require forwarding from us." I thought it was strange, and when I asked the nearest post office, it was natural that "mail addressed to Tokyo from the beginning is not forwarded, so you can receive it even if you do not need to forward it." "I usually receive other mail. If so, the reason why it was not delivered this time is probably that the address is wrong or it is damaged so that it cannot be read. " Contact Epos again. I asked you to check the address part of the registered mail that was sent back, but I do not know because the department that manages the mail is different. I couldn't help it, so when I asked him to send me the ETC card again, he said, "Since it was returned once, it was treated as a cancellation. Please apply again online." I had no choice but to apply for the second time and waited for about two weeks until it was issued, but the second time was also returned to Epos and I could not receive it ... I called Epos again and asked if the address was garbled or the mail was damaged. "I can't check the mail because the department in charge is different." "The address is printed by machine, and the address registered in our data is correct." I contacted the post office to investigate the non-delivery, and I got in touch with the delivery person in charge. I did. " * It feels like "Hanako Tanaka" has become "■ Hanako Tanaka". When I told the Epos side to that effect, I finally said "I'm sorry". I understand that I want to think that it is correct because it is printed by a machine, but since it was sent back twice, I wanted the Epos side to show the attitude to investigate properly. I'm afraid if I lose my ETC card and credit card on the way, and I should handle it properly, so I want you to handle it more politely. Next time, please check it before shipping! Finally, the answer was "I will tell the department in charge." After all, it seems that the second card issuance was also canceled due to the system, so I applied for the third ETC card. Also, about two weeks later, the deliveryman at the post office finally came to deliver the card to my house, but the address of the mail that was handed over was also garbled in the ■ mark. He remembered me because he was garbled three times and he was conducting a non-delivery investigation, and he said, "I will definitely give it to you." I was able to receive it. When I called Epos to tell that, I was always "sorry" and there seemed to be no solution. Apparently, it seems that the address printing is outsourced only when the ETC card is issued, and my last name was garbled there. It is neither an old Chinese character nor a rare surname. It is a very major surname that anyone can read. Even if it is returned by some delivery in the future, if you contact the call center, it will be resent. Do people with the same surname as me all over the country not receive mail like this? When I heard that, he said, "It may be possible."