株式会社原信 本部

The staff takes the initiative to greet me and is polite.

There is no store at the supermarket headquarters.

A corporate culture that emphasizes customers by mouth and is endlessly inward-looking

Intimidating consumers. Customer service office The level of responsiveness is terrible. It is a place where Hara Shin asserts himself and is a window to repel customers. I can admire that there are still companies of this level in Japan. I get angry at what was pointed out and speak back to the customer. You get angry at what you are told, not what the problem is. We are indignant at what consumers point out. Because the store that does not improve is responsible I understand that the headquarters that I am instructing does not have the reason to be told. "The headquarters is instructing the stores, so I don't want to be told by the headquarters or me." I can only speak. What are you going to do? If you don't like it, you should move from the department at the counter. Even though the customer is in trouble, the counseling room staff does not stop asserting himself. The opinion of the person in charge is very important, and I cannot help unless the person in charge is super-priority. Recognition of the facts that bother customers is secondary, The issue is how to return the complaint. There is no interesting concept of trying to convince or negotiate with customers. The facts are ignored. It is a window that likes to shift the points of discussion. Even if it becomes Reiwa, new discoveries can be made if there is such a response. The story is interrupted as well as bent. The tone is also high-pressure, and it is the responsibility of the store. "I taught you, but hey." It is the correspondence of other personnel. There is no attitude to listen in detail. I have no idea what the customer gets angry with. In addition to the problem, I'm completely unaware that I'm angry with my attitude, that is, I'm talking about it. The basics of complaint handling are not at all. You should also read and learn from books. The interaction between the store and the headquarters has nothing to do with the customer. It is a problem of the store and the headquarters that the store cannot be improved. It doesn't matter to the customer. I don't understand them at all. No matter how many times the store tells me, it won't be fixed, so I tell the headquarters, and there is no sign of being afraid. "I will point out each time," he says. The idea is to add customers to the business. The store clerk I don't ignore or reply, and if the problem is improved, I can say "I'm a terrible clerk" about imposing an irrelevant view. Problems with the same content occur repeatedly over the years, so even though I'm talking to the headquarters including the attitude of the clerk Headquarters counters are intimidating to consumers. What are you going to do It hits customers with the feeling that it would be a problem even if the headquarters told them about the site. ★ In reality, we ignore the immediate results and facts of how our customers are receiving and feeling. The person in charge thinks that his feelings are prioritized and the customer does not matter ★ "No matter what the customer thinks, my opinion is this!" It is a response. I don't even notice it. It is impossible to tell at the store, if you tell the headquarters, other personnel That is Shin Hara. I feel sorry for a decent employee. If you tell the bad terminal installed in the store "We can't play with it without permission." What are you thinking It doesn't matter whether the terminal is rented or not, it doesn't matter to the customer, whether it's aged deterioration or the original defective product, It is Shin Hara who provides defective products. In short, at the discretion of the person in charge, there were no complaints. Even though I have pointed out the same content many times, I can not improve it, but it is reverse. In the first place, there isn't even a single word, "I'm sorry for the inconvenience." This is the window of Harashin in Niigata. It is a quality that is absolutely impossible for Mr. Uoroku of the same CGC group. I can't think about what makes the customer angry and the problem of Hara Shin, so Continue to clog customers. Clogged until the customer gets angry even though the customer is in trouble There is no recognition that it is annoying to customers. When told, it is Hara Shin who speaks back to the customer like a spinal reflex. Complaints to the counseling room itself "No matter how many times I say it, I just tell the counseling room and it doesn't change." There is also an answer to the effect. It is possible to suspect that Hara Shin may not be transmitted to the upper management at the discretion of the counseling room.

Today, I visited a clerk at the Hara Nobukawa Kodo store. A clerk called from the service counter came and was a young woman, but her demeanor was soft, but the guidance was thrown away ...