シティライト 城東店

It's kind.

I got my favorite car ♪

He explained in detail to the invisible place

Good shop, good clerk!

The staff's correspondence is good. It seems that cars can be replaced quickly.

A shop with a pleasant response and solid proposal power.

Staff Sales staff are very responsive and I think you can purchase with confidence. Since glass coating is recommended, it may cost more than purchasing a used car in general, but I think that it is also good if you ride for a long time.

It depends on the person in charge, but the person in charge of the family was not in a good mood because of the customer service attitude that the idea of ​​"just sell" can be seen through. The same was true for other used car dealers, but they didn't show the expensive car, and they tried to make a contract with just one sheet of A4 paper. If this is normal in the industry, it is abnormal. When I told him, "I want to test drive and check the appearance, etc. before deciding," he brought it from another store, but it was treated as a contract. I would explain that I wouldn't sell it to other customers, but I felt that it was one of the ways to create an atmosphere that I couldn't refuse. The test drive was only about 20 meters straight on the store premises. From the conversation, the person in charge had almost no idea of ​​the condition of the car, so he probably did not confirm the actual condition when it arrived. Since I was a family member, I wasn't strong because I was convinced by him, but "I want the mechanic to check if I can fix the part I was interested in (vibration noise during low speed driving) before the contract." I told him that he was properly deceived, and the person in charge received a seal from his family and stamped the contract without confirmation. In the end, I requested repair of the part I wanted to check in the presence of a mechanic, but it was not repaired at the time of delivery while saying "fixed", and it was finally repaired for the third time at the request from here. According to the explanation, the cause was apparent (then it should have been fixed at the time of delivery?). I understood that there was no communication between the sales staff and the mechanic in this matter. And I was skeptical not only about the sales but also about the work of the mechanic. I also found that the air conditioner did not work well after the purchase. When I looked it up, it was a recall target. The family didn't realize that it was like this because it wasn't explained at the time of purchase. Free repair is not possible because the support period has already passed at the time of purchase. I can't trust this store, so I called another maintenance company to check the rough repair costs, and found that the recall and cost were immediate, depending on the model and model year. It was said that it would cost 70 to 150,000 yen to repair it. Another point is that the battery had been replaced for three years at the time of delivery. One and a half months after requesting a vehicle inspection here, it was discovered that the battery had run out even though I had not forgotten to turn off the interior lights. So I replaced the battery. I didn't investigate it in detail before purchasing, but there was a fault here, but it seemed that it was sold maliciously. －－－－－－－－－－－－－－－ This dealer seems to sell glass coats, and even used cars with scratches are sold as mandatory. There was guidance on this in advance. －－－－－－－－－－－－－－－ You may be happy if you don't know it, but if you buy a used car without studying, you will lose it invisible. Of course, there are also conscientious dealers. I don't know if the sales person in charge is of poor quality or the constitution as a company, but the customer service and service were just terrible. He said, "I'm about to start a long relationship with customers," but was that a statement that he knew that there would be a lot of repairs? Never use it again.