さくら薬局 長居店

I received the medicine smoothly

The stars are zero. Not one. It is a pharmacy with a sloppy management system. In addition, there was an event in which the reception felt extremely malicious (a pharmacy that lied). I used this dispensing pharmacy for the first time. Please refer to the following for those who will use it or those who have used it. (2021/8/26) 1, Fill out the questionnaire. Check "I don't want generic products". (Extremely important point here) Even while filling out the questionnaire, I felt that the private language of the staff (men and women) was very noticeable. 2, At the same time as handing over the questionnaire, I gave out prescription drugs. (I haven't seen any so-called questionnaires) 3, I went home without any doubt because it was between work. See the medicine prescribed at 21:00 pm, the receipt, and the instruction manual for the medicine. Notice that he is being prescribed generic drugs without permission. 4, I called Sakura Pharmacy, but no one answered (because it was 21:00) 5, The next day (2021/8/27) during the lunch break (around 12:30 PM), call again and explain the event. ・ Prescribing without looking at the questionnaire ・ Prescribing generic drugs to patients without permission ・ Pursuing the cause of the event 6, The reply returned was the following distressed excuse ・ I was looking at the questionnaire, but it was a mistake in communicating information. ・ Although we did not release generic products without permission, there was a mistake in communicating information. ・ Since 90% of patients select generic products, they are dispensing generic products first. However, after dispensing, if there is a statement in the questionnaire that you do not want a generic product, The original product is dispensed and handed over. However, this time there was a communication error ・ It will be late after the hospital is over, but I will tell you to bring the medicine to my home. 7, pointed out the following again ・ It is not a mistake in information transmission. At the same time as submitting the questionnaire, he pointed out that he had been prescribed. (Pointed out that excuses such as miscommunication do not pass even though I have not seen the questionnaire) ・ It has nothing to do with me because 90% of patients choose generic products. ・ What is the meaning of prescribing for each person and filling out the questionnaire? Pointed out 8, Still lying when looking at the questionnaire 9, Tell the government that I will report to the government and hang up. 10, Despite working from home by teleworking, the phone rings from Sakura Pharmacy around 14:00. However, I can't answer the phone because I'm at work. After 20 minutes, my home intercom rings. However, because of my work, I can't handle it, so I continue to work. The second phone rings. At this point, I answered the phone because it was really sharp. 11, I visited earlier, but I was absent I put the medicine in the mailbox. A word of. 12, I made the following exchanges over the phone. ・ Pointed out that the management system is sloppy ・ Did you say that you would bring it at night? ・ What are the measures to prevent recurrence? ・ What is the cause of this event? ・ I told him that I would never use Sakura Pharmacy again. In addition, for the convenience of ourselves (Sakura pharmacy side), Call me unilaterally I visited one-sidedly One-sidedly, the medicine was posted to the post in this hot sun, Only the image of that remains. 13, Summary For those who use this pharmacy, for the following Please be careful enough. ・ It is a pharmacy that does not look at questionnaires. ・ I will prescribe generics without permission. ・ It is a sloppy management system. ・ Please check the prescribed medicine and receipt. ・ It is a pharmacy that makes excuses (lie) that do not pass. After prescribing the drug (after the patient returns home), if you assume that you checked the questionnaire later (just a hypothetical story), you will notice that you made the wrong prescription. Furthermore, assuming that the pharmacy noticed the error (again, it's just a hypothetical story), I think it's okay to call from the pharmacy immediately, but the pharmacy didn't contact me at all, so the next day. I called from the patient himself. If you keep silent, you may think that the patient does not know, or you make the patient too stupid. After all, it seems that he always prescribes without looking at the questionnaire. It seems that the reason is that the Sakura Pharmacy did not contact the patient because it operates under a system where the questionnaire is unconfirmed. I feel that it is a malicious pharmacy that operates only for the benefit of the pharmacy, rather than the patient's body. I can never forgive you. That's all for the truth. Report to the government agency.