Mercedes Benz Kobe Higashinada - Kobe
3.9/5
★
に基づく 8 レビュー
Contact Mercedes Benz Kobe Higashinada
| 住所 ： | 7 Chome-8-26 Motoyama Minamimachi, Higashinada Ward, Kobe, Hyogo 658-0015, Japan |
| 電話 ： | 📞 +87889 |
| Postal code : | 658-0015 |
| Webサイト ： | https://www.yanase.co.jp/store/25664/ |
| カテゴリ： |
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敷
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敷島鎮 on Google
★ ★ ★ ★ ★ メルセデスの正規ディーラー。
スタッフの対応は素晴らしい。
 Authorized Mercedes dealer.
The correspondence of the staff is wonderful.
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ち
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ちぃ on Google
★ ★ ★ ★ ★ スタッフの対応が素晴らしいです。
担当者さんも真摯にお話を聞いてくださり、大変助かっています。
The correspondence of the staff is wonderful.
The person in charge also listened to me sincerely, which is very helpful.
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S
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Shawnasey Matt on Google
★ ★ ★ ★ ★ 他のヤナセで購入後転居してきてサービス入庫しました。営業担当がいる客には受付がコーヒーなどサービスしていますが、新規の客には対応が悪く、相変わらずヤナセの対応は残念に感じる非常に悪い顧客経験でした。電話していたサービス担当もお休みで、受付で予約されていますか？と受付の女性に聞かれる始末。サービス担当の整備の方は良く対応いただき、立ってるだけの営業担当に顧客志向について教えられると良いと思います。サービス対応後も作業説明なしでした。メルセデスベンツ日本の三宮中央の方が対応がなっていますので次回購入する際は三宮中央にします。
After purchasing at another Yanase, I relocated and received the service. Receptionists are serving coffee and other services for customers who have sales representatives, but the response to new customers is not good, and the response from Yanase is still a very bad customer experience that feels disappointing. Are you in charge of a service representative who was on the phone and have you made a reservation at the reception desk? And the lady of the receptionist told me about it. If you are in charge of service maintenance, I think that it would be nice if you could respond well and have a sales representative who stands up teach about customer orientation. Even after the service correspondence, there was no work explanation. As Mercedes-Benz Japan's Sannomiya Chuo has become compatible, I will use Sannomiya Chuo when purchasing next time.
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F
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Fumi O. on Google
★ ★ ★ ★ ★ 10:00の約束の時間に修理で車を預け行き、駐車場係りの方の丁寧なお出迎えを受けたが、15分以上放置状態。あとから来た他のお客様には、直ぐにフロントマンが応対していたのだが、、、。受付にいた女性2人も待ちぼうけの私を見て見ぬふり？お茶を聞きに来てくれたので存在は知っていたとは思うのだが？？
結局、10:00に来てくださいと云ったフロンマンは来ず、駐車場係りの方に伝言して車だけ預ける。が、14:00頃にそのフロンマンから電話があり、10:00の約束でしたが何時に来られますか？との事。このお店で購入した車でないので、 良い待遇などは求めていませんでしたが、あまりにもお粗末な社内連係には苦笑。引き取り時には、フロントマンの方がしきりに謝ってくれましたが、預けた時と同じ駐車場係りの方は、謝りもせず知らん顔。
この店で車を購入したのでもなく、作業もリコールだけなので、こんな扱いでも怒りはありませんが、このお店で購入を考える事はないでしょう。恐らく購入しても、車の価格で待遇に差があると思いますので。実際に15分待っている間に見ていると、乗ってきた車、身なりなどで、お客様に対する社員の対応や言葉使いに差がありました。
仕事柄、いろいろな輸入車ディーラーに行きますが、いい意味でも、悪い意味でも、さすがヤナセという感じでした。
I left the car for repair at the promised time of 10:00 and received the courtesy of the person in charge of the parking lot, but left it for more than 15 minutes. The frontman was immediately responding to other customers who came later. The two women who were at the reception also looked forward to me and pretending to look away? I think you knew you were there because you came to hear tea. ?
In the end, Fronman who said that he should come at 10:00 will not come, but he will leave a message for the parking staff and leave only the car. However, the frontman called me around 14:00 and I promised 10:00. What time can I come? That thing. I didn't ask for good treatment because it was not a car purchased at this store, but it was a bitter laugh at the poor internal collaboration. At the time of pick-up, the frontman apologized as much as possible, but the person in charge of the same parking lot as when depositing did not apologize.
I didn't buy a car at this store, and the work is just a recall, so there's no anger with this kind of treatment, but you won't be thinking about buying at this store. Probably even if you purchase, there will be a difference in treatment due to the price of the car. Looking at it while actually waiting for 15 minutes, there was a difference in the way the employees responded to the customers and the use of words, depending on the car and the dress that they got on.
I went to various imported car dealers for work, but in a good or bad sense, it was like Yanase.
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炎
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炎陽 on Google
★ ★ ★ ★ ★ いつも通勤でお店の横を通るのですが、ここの従業員はたいてい歩きスマホをしながら出勤してきます。亡霊のように、心ここに在らずでフラフラしながら歩いてきて、私とぶつかりそうになってもすみませんの一言もないままお店の通用口に消えていきます。
それと、従業員の喫煙所が歩道沿いに設置されているので、タバコの煙が歩道まで流れてきて否応なしに受動喫煙を強いられます。子どもも通行する道なのに、そういう点は考慮されていないようです。本当に迷惑です。
I always commute to work by the side of the store, but the employees here usually go to work while walking and using their smartphones. Like a ghost, I walk around without being here in my heart, and even if I'm about to hit me, I'm sorry, but it disappears into the store's entrance without a word.
Also, since the employee smoking area is set up along the sidewalk, cigarette smoke will flow to the sidewalk and you will be forced to smoke passively. It seems that such a point is not taken into consideration even though it is a road that children also pass through. It's really annoying.
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サ
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サブロウ on Google
★ ★ ★ ★ ★ 出がけに車の調子が悪くなりベンツ西宮に電話で用件を伝えるとフロントから整備に代わり「症状が分からないので預かって最低3時間はみさせていただきたい」と言われ、後があったのでこちらの神戸東灘へ連絡。
同様にフロントに用件と症状を伝えると整備から折返しさせますとのこと。3日以上経っても折り返しの連絡はありません。
こちらが困っていることや時間がないことも伝えました。忙しくて折り返しの電話も入れられないようなサービス、そもそも整備に伝わっているのかすら分からないフロント。何せこちらには何の連絡もないのですから。
近隣の販売店がこれでは車検にも整備にも出せませんし、まして買い替えなど絶対に考えられません。何でしょう、一応一流メーカーなんじゃないんですかね？サービスは３流です。非常に不愉快な思いをしました。
When I went out, my car got sick and I told Benz Nishinomiya about the matter by phone, and instead of maintenance, the front desk said, "I don't know the symptoms, so I'd like to keep it for at least 3 hours." So contact Kobe Higashinada here.
Similarly, if you tell the front desk about your requirements and symptoms, you will be asked to return from maintenance. There will be no call back after 3 days or more.
I also told him that I was in trouble and I didn't have time. The front desk is so busy that you can't even call back, and you don't even know if it's being maintained. After all, I haven't heard from you.
With this, a nearby dealer cannot send it out for vehicle inspection or maintenance, let alone replace it with a new one. What is it, isn't it a first-class manufacturer? The service is third-rate. I felt very unpleasant.
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川
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川端徹 on Google
★ ★ ★ ★ ★ 今日はお世話になりました。自動車がとてもタイトになっている事が良く分かりました。AMGのE53発注させて頂きました。気長にお待ちしています。
Thank you for your support today. I understand that the car is very tight. I placed an order for AMG's E53. We are waiting patiently.
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D
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David on Google
★ ★ ★ ★ ★ It’s hard to imagine a brand as prestigious as Mercedes allowing a company like this to represent their business in Japan. Indifferent and almost arrogant attitude – we got the sense that we were taking up their time and they wanted to be somewhere else. I had two late model Benz cars and they couldn’t provide a courtesy car during the service and we had to use taxis to get to and from the dealership. When I enquired about replacing both cars (to a GLE and GLA) they showed no interest at all and would not provide any advice or assistance. I have a bad back and wanted information on the new model seats. They gave us some brochures and that was it.
We went up the road to a different German luxury car company and it was like a breath of fresh air. We exchanged our vehicles for 2 new (non-Mercedes) cars and could not be happier. I assume these people are selling so many cars they just don’t care about customer service – one day it will catch up with them.
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