Mercedes Benz Azamino - Yokohama

I can't trust the employees here! I stopped buying here and bought it at YANASE. The store looks great but the quality of the employees is low, the customer service is the worst! Is it because it is a company of the KU Group of used cars that has not been well received?

The following is posted with the hope that it will be helpful with the frank impressions and opinions of local users who have been with us for many years. About the vehicle There should be no problem buying a new car or servicing with Mercedes Care. However, unfortunately, we cannot expect a long relationship that builds a relationship of trust with the store and is satisfying due to the low level of staff awareness of problems and customer awareness. .. More specifically, users who are interested in or are concerned about the function, structure, safety and proper maintenance of the car, and users who are expected to respond to customers suitable for the level of the car. Will not be satisfied. In other words, it is a problem when the minimum level is kept and there is nothing, such as manners, courtesy, work performance as a member of society or a businessman (except for those employees who intentionally lied in the past). No, but even if something happens or if you ask or expect another step, the employee's social common sense level and knowledge and experience about the car are not abundant, and you can get a satisfactory answer and response. Will be few. This is especially true for store managers and managers, as is general employees. On the contrary, if the user is not very familiar with cars and maintenance, and if he / she does not care about the cost and maintenance quality and leaves it to him / her, the maintenance etc. according to the prescribed maintenance manual will be carried out, so it is so big. You will not feel any problems or complaints. However, the way cars are used differs depending on the user, including the number of mileages per year. Unfortunately, we cannot expect appropriate response and maintenance according to the user, and I think that there are many staff who do not even think about it. In other words, the staff's awareness of problems and the service awareness that is close to the user are not high, and they do not know, are not interested, or try to deepen, except according to the catalog or manual, or what is written in them. As a result, I couldn't expect a satisfactory level of response, and I had to say that the satisfaction level was actually low. Introducing an example of my actual experience, I was told that the battery was weak and needed to be replaced at the first vehicle inspection after 3 years, but I was suspicious because I didn't have the number of distances. After that, I had no problem for three and a half years (six and a half years in total), and I was riding without any signs or signs of malfunction such as a dead battery. Three and a half years was because I bought a new car at that time and let it go, so even if I was riding it as it was, there were no signs or signs of malfunction at that time, and I think I could still ride without problems. On the contrary, even if I asked for replacement and maintenance, there was no convincing explanation and it was simply said that it was unnecessary, so I sometimes asked for it at the actual cost without making it eligible for melcare. Even if I asked a functional question when considering a replacement, there were some people who couldn't answer without knowing that the answer was only what was written in the catalog. The overall impression from the above is that the person in charge, the manager class, and the general staff do not seem to be suitable as employees of a sales company that handles excellent quality cars such as MB, and I have to say that the level is low. I experienced it many times. Compared to Toyota's luxury brand Lexus staff, I feel that the difference is clear from actual experience. (Our company also had an exceptionally reliable and excellent person in the past. That person was transferred, and the above is the general impression except for that person.) What I hope for is that we will firmly educate employees to develop human resources suitable for cars called MB. (Before that, clarify or review the company's philosophy and management policy?) MB and BMW are running naturally in the area where this store is located, and if the store is there, employees can sell without having to worry about "head" or "care", and without effort or effort. My wife said that there are many people in charge and employees who are content with it and "misunderstand" it, but I totally agree! Customers and dealers are on an equal footing, and I am keenly aware that we want them to take a solid and reliable response that is suitable for MB, and that is the frank impression that we have been working with for more than 10 years.

I visited there because I was considering switching from a domestic car, but I was treated as if I saw it below, probably because I went with a domestic car that I have been riding for 9 years. Compared to the BMW and Audi stores I went to at the same time, I was only uncomfortable with the customer service attitude. As a result, I bought BMW this time, but I think that even if I buy Mercedes the next time I switch, I will not buy it at this store.

I bought a Mercedes certified used car. There are many customers every time I go and it is lively. I called the store on the day and came to the store immediately, but the sales response was very good. We were able to respond immediately to the test drive.

Infection prevention is solid. Anyone can handle it by name, and the processing of one case is quick. Yesterday, I was hit by a car and made a reservation yesterday to get a repair quote, and I went out around 2:30 pm today, but he listened to my unreasonableness and sent it to the sheet metal repair process as it was, and in late March We had you prepare W206 station wagon as a substitute car during busy season. It's something that a major YAN ○ SE can never do! Thank you to all the staff. In addition, a certain major YAN ○ SE got an estimate of 1.3 million yen with the car inspection fee of my car excluding tax and there is nothing wrong with it, and those who ride Benz can not easily pay the third digit. There is a history of changing the dealer to Stern. It does a good job in Stern!