Matsuzaki Housing Head Office - Nakano City

Really, this company is too responsive. Slow response to anything. What does it take 3 months to send an application for direct debit? You had better quit the apartment of this company.

The property you can introduce is good, but I felt that there was a problem as a management company. When I asked about how to put out oversized garbage on the phone, I was frustrated and told, "I will bring it in directly?" (Actually it depends on the property)

There is a female staff member who has an unusually poor telephone response. I don't give my name. I'm slacking, yawning, talking like a tame, I'm wondering if it's a hospitality business, and I can't believe how unpleasant it is with a few seconds of phone calls. I've lived for half a year, but there was nothing good to live in for rent at this company. From now on, those who are looking for a property of this company should understand that customer service and correspondence are abnormally bad. It was really the correct answer after moving. From here, it was a year when I realized that I wanted to choose a property by looking closely at the humanity of a real estate company.

There is a staff here who looks like a psychopath with glasses. I feel uncomfortable and don't feel like looking through the property. You shouldn't hire an abnormal person to serve customers.

I have been indebted to you for many years. The person in charge this time was very polite, and it was very easy to consult with us. Thank you very much.

The response was not flattering. I was told that I would respond by phone once, but there was no sound at all. I haven't heard from you by emailing me about the current situation. Does the person who received the response have no sense of responsibility? I thought. When I called after a week after I got rid of my numbness, another person responded and I was able to connect to the person who responded last time. I'm doing it now, but what? I thought that there would be a little more way to say it because the response was slow and there was no contact. Am I doing something wrong? I felt a little unpleasant. I would like you to at least contact me. However, there were some who responded properly. I was told that I will respond (probably) from now on, so I will give it a rating of 2 with expectations. postscript I was expecting it last time It was the third time I responded today Even if anyone can do it right away, the response is slow and there is no contact and it is really useless. Although the response of people other than the main store is very good, I am surprised at the poor response of this person (the person who always answers the phone), although it was the last time at the main store. I don't expect it anymore.

I plan to blog about the correspondence of 〇〇 housing that disregards the lessee and the correspondence that I took. Please take a look at this comment again around 2023 (two years later). ] 【at first】 If you are looking here, I think that only those who did not delete the key money before the contract or were charged the brokerage fee for one month as a matter of course instead of 0.5 months and paid it without any doubt. It's late since I signed the contract, but there are some items that I don't have to pay even after the contract, so I will introduce them in the future. [Review (evaluation)] If you are an intermediary company, if you conclude a lease contract, the business will end, so it is a common story that you will not know after the contract. However, even though this is supposed to be a property management company, even if you consult with a rental management company, the response is quite slow. Or rather, I don't send a reply. I was surprised. From the management company's point of view, the lessee is not the customer, but the owner who pays the property management fee. Therefore, even if the resident gives an opinion on the property, it is difficult to respond. If anything, I even feel the attitude of ignoring the lessee's opinion for the sake of the owner. Unfortunately, Nakano Ward is also a ward with many Communist Party supporters, and there is a Communist Party poster on the wall of the current owner's house. Of course, even if I give an opinion directly to the owner, he will not respond because he is a supporter of the Communist Party. The attitude of ignoring the inconvenience seems to be the same for both the Communist Party and its supporters. Once you move into a rental property, it costs money to move. The name of the management company will appear in the explanation of important matters before the contract, so if XX housing appears there, let's think once about whether to contract. There is no problem even if you do not make a contract after the important matter explanation, but rather it is this company that will laugh with your tongue out no matter what happens after the contract, so it is necessary for the lessee side to respond casually. .. We recommend that you learn the Land and House Lease Law so that you will not be exploited by the management company.