あずみ苑 東松山

Postscript It is downgraded to two stars because it is too severe correspondence level. It is an impression to use. The reason we made it normal was that we were able to see the company's efforts to sincerely accept the customer's voice and to convey it as it is appreciated. The actual content is one star. As we know other establishments (we compare the present conditions of contents). The staff is very different between high and low levels. The site is very busy, too busy (insufficient number of people) to cope with what the user says every time, and it tends to be neglected and neglected. This is unavoidable because there is a difference between the general user and the dementia who is on the second floor. However, it is an impression that I use a short stay, but I do not want to go anymore. I have a foot, but I don't want to use a toothbrush in a distant place or help at that time. I was shocked when I got home without feeling to talk, and I felt so bad. As a family, I do not want to go anymore. The day service also has no apologies for time delays and delays (no payments or refunds, of course). There are people who don't know how to use walking equipment etc. with quite a bit. It is the present condition to go because it can not be helped. I want you to treat it as a customer or user a little more. I'm paying for it. At the work level, I feel stupid. The user is not a thing. I try to open the front door door by myself (due to the late pick-up time every time, there is a bit of irritability. I have a bad leg and I can't get it out early, but I repeat it with an apology) In addition, since this was called by the last name instead of the user's name, a call was often made of a mistake. There was neither apology at that time nor a confirmation and correction telephone. Because there is also a medication, it is the least obvious thing. Small details will be fatal, so seek maximum attention and corporate effort. As a side note, the staff at the site is desperately working hard, I understand if you see. Many are not. As correspondence is different, we will understand immediately. In addition, it is also an insane, such as not being able to be cut without permission even though this talk is not finished by telephone correspondence, and not keeping the contact time said by the facility. The elderly are slow in speaking and slow in turning their head. However, because it is cut by itself, it becomes quite rude attitude and correspondence. In this case, it is better to use another office.