Maruhon Cowboy Odate Shop - Odate

Many price cuts are helpful. But am I the only one who doesn't have a good impression of the clerk's response and attitude? I was very disappointed.

In the past, a discount store called "Maruhon Odate" adopted the method of "compressed display", which is famous for Don Quixote, even before Don Quixote was founded. Currently, it has been converted to a fresh food supermarket while retaining that method, but I think it is a very good supermarket for a large number of people. It can be said that this was also ahead of Costco's ideas.

It's cheap and I often use it. But recently, I raised some lunch boxes. Sashimi is sold only in books, and I'd like you to put a platter for a small number of people. The layout inside the store is messy and irregular, and I can't turn around in a single stroke. The toilet is outside and cannot be used while shopping (shoplifting prevention?). It's not about the store, but there are times when the quality of customers is poor. I wrote only negative points, but it's a good shop!

Every customer wants to shop comfortably. I think the basics of the basics are "Welcome" and "Thank you" that employees are enthusiastic about. Even if not all customers want it, when they greet them cheerfully, they feel like "It's a pleasant shop. Let's come again." However, employees of the Odate store cannot do this at all. For example, if a customer decides "which one to buy" at the fish counter, he stands next to him with a face like a Noh mask and keeps lining up the products silently without saying hello. The same goes for the fruit and vegetable department, the meat department, and the side dish department. For example, the store manager. When I asked the rice counter, I didn't stop the display work and just shook my chin silently as if I was saying "there is there". I was stunned by that attitude and pointed out to the head office, "I am very sorry. I would like to apologize to the store manager at home." What I hope is not to have them come to apologize, but to practice the customer service etiquette that the store manager should have corrected himself and make it thorough for all employees. And the cashier. From their standpoint, they give a minimum greeting on the spot, but once they step away from the cash register, even if there is a customer in front of them, they cannot even have the minimum customer etiquette. They probably say, "Once you leave the cash register, it doesn't matter." It's been a little longer, but I received an e-mail from a person in the right position at the head office saying, "A small supermarket like us can only survive if as many customers as possible come to us. It's valuable. It is a pity that the "promise" to the effect that "the point is shared by all employees" has not yet been put into practice. "Beginning and ending with gratitude." I think that creating a store that is loved by customers is just one word, but how about it?

You can use aupay, paypay, and Rpay. Maruhon point cards can be settled cashlessly with a cash charge.

The freshness of the fish is good. A little more for a small number of people

There are 3 times and 5 times the points at the time of special sale, and after all the number of customers at the time of 5 times is very crowded. At the time of sale, PET bottles of Asahi Soft Drinks are 1,5 liters for 108 yen (117 yen including tax) 6 items of cider, Calpis, orange, apple and peach. Wonder canned coffee is 30 cans, 180 yen including tax, and it is cheap. There is also a Hinai store, which sells medicines, miscellaneous goods, and electrical appliances. (Maruhon Cowboy entered the bell later.) There are Kazuno store, Hanawa store, and Takanosu store. ㊟ Please note that the point cards of the Bell Hinai store and the Maruhon Cowboy Group are different.

It is a supermarket specializing in food. I felt that there are many sweets and ingredients that cannot be found at other stores. The atmosphere inside the store is around the end of the Showa period, and I feel nostalgic.