Makiriya - Shibuya City

It's so bad that I don't want to add a single star. I'm sorry that I couldn't contact the cancellation because I was too busy, but I received an SMS at midnight and was threatened with "contact the police". It's just a threat because it's not a case where the police move, but I thought that some people were surprised and frightened. I thought it was too terrible to send an SMS at midnight, which is an insane act, and even to threaten it. Of course, cancellation without permission is not good, but I don't even want to contact you because I'm threatened to tell you that I couldn't contact you later to pay the cancellation fee. Or rather, I didn't even want to get involved. Since I used the reservation site, I also reported to the reservation site that it was a terrible salon. I pray that there will be no more victims. There seems to be very good reviews, but I think it's my relatives and Sakura.

I don't think about the feelings of the customers so much that I don't want to give them a single star. Would you like to shift the time for all reservations? There was a phone call. I was planning to do false eyelashes the day before my important schedule, and I had made a reservation for 3 weeks in advance, but if I don't shift the woman the day before, I can't do the treatment. Excuse me, Aya Taira. Seeing other reviews makes me even more convinced. Have you ever heard of a store that asks customers to shift their reservations? It's a shop that you don't want to get involved with again.

If you cancel due to a sudden errand on the day ○ If you do not pay 100% of the salon fee by the time I received a short message threatening to call the police. Isn't it overkill? When I searched, I found a lot of similar reviews. Rather, I'm glad I didn't go.

It is bad for me to cancel on the day due to the schedule, but if I do not transfer by 16:00 on the day even though I called when I will transfer the cancellation fee properly, SMS such as taking legal action Was sent and was uncomfortable. I thought that when I looked at the word-of-mouth communication, I felt like I was right. I'm glad I didn't go even if I paid the cancellation fee.

This is the first time for such a worst store. I will never go again. I booked a course of 2800 yen and the off fee is 1200 yen. It's not the first time I've used false eyelashes, so 1000 yen total 5000 yen ,, Moreover, if it says that it is possible to make it long, I was told that I couldn't do it because I didn't have time, and when I said cancel, I was told that it was 4000 yen. No way. I sighed during the procedure, and my attitude was backwards toward the customer, and it was 100% like I had a fault, and it was really terrible.

I went there because it looked good after seeing the word of mouth, but it was the worst. There are two problems. ① Book with minimo. Arrival was delayed by 5 minutes due to the delay of the train. I contacted him, but he was penalized with minimo because he didn't arrive at the promised time. This is a measure that can only be done by notifying the secretariat of the customer. I've been to various Matsu Ex Salons more than 20 times so far, but even if I was late, I was told that the number of items that could be attached would decrease, but I was able to receive treatment. Of course, I paid for it properly. This is the first time I have had such a terrible response. → I'm sorry that I was late, but I thought that I should state in advance that "If you do not arrive exactly at the reserved time, report & forcibly cancel". ② With minimo, you will be able to interact with the store after confirming your reservation. However, it is a function that is not often used, usually only for checking with / without off. I was heading from afar that day, and I had a plan for the night, so I didn't look at my smartphone after making a reservation so that the battery wouldn't run out. However, after arriving at the store, I was told, "I didn't get a reply from the message within 5 minutes, so I added another customer. I can't perform the procedure." In minimo, there are many columns where you can put notes etc. on the screen before reservation. I didn't write a single word in those places or in the messages I exchanged, saying, "If you don't reply within 5 minutes, you will be forced to cancel." However, it was canceled unilaterally. → Looking at the reviews here, it seems that some people think that they are taking strict measures because there are many annoying customers, but I feel that they are a little strict. I think it's a shop that goes around thanks to such open-minded customers. If you write something like this in a long sentence, you might think it's just a claimer, but objectively I apologize if I'm wrong, and I won't write it here. I trusted the word-of-mouth and came to the store looking forward to it before my important schedule, but it was ruined. Keeping in mind that it is such a cold shop, why not go there if you still have it.

I was scared because the word-of-mouth communication was rough, but I'm glad I went and repeat. It's relatively easy to make reservations, the price is reasonable, and the response is quick, so I'm grateful that there is no extra interaction. Depending on the store, there are many very polite staff, so it may be a little different if you are looking for such a sincere customer service, but this is a good place to have and is helpful. The make-up repair booth inside the store is also beautiful, and I am grateful that there is a bangs curler. Thank you for your continued support.