トヨタカローラ岩手株式会社 盛岡インター店

I used to buy a new car The inside of the store was also beautiful and bright, and it felt like people who were using it would be satisfied. It's close to Shizukuishi and Takizawa, and the bus stop is also close, so if you use the holidays for Shizukuishi and Takizawa, you don't need a substitute car even if you ask for something. It can be used for audio and parts replacement, but it takes more time than car supplies stores, so we recommend that you ask with plenty of time. However, all I removed was taken home and there was no talk of disposal, so if you want to use it for parts replacement, the car supplies store is the best When I used it for speaker replacement, I knew that it was a takeaway that I exchanged only by exchanging, so I took it home Of course there is no talk of disposal It's easy to talk and use because the staff responded immediately after entering the premises by car. When I used the Subaru headquarters, there was nothing and I felt that I could not afford it because there were few staff. Basically, it will be the same everywhere, but if you buy it here exclusively for Toyota cars and stop using it, you will not naturally get in touch with anything. As a response, it is easy to heat and cool

Correspondence of staff (sales person and maintenance person) is excellent. The atmosphere in the store is bright and can be used with confidence. It was good to move here!

It was good to know that the explanation was easy to understand and that I could understand it and move.

I went to replenish the oil. The receptionist felt very good and I thought that I could spend a relaxing waiting time, but even though he responded to the reservation Ippai, it was quick. It was over soon. I felt good to see him off on my way home.

[Rejection at first glance?] After making a phone reservation, I went to the store for the first time. The store was vacant, but I couldn't handle it easily, so I waited until the business talks started. We gave drink services and presents to visitors who came later, but there is nothing in particular here. In addition, I was asked to present a car verification at the beginning of the negotiation, and after I went to pick up the car, I held the negotiation with the car verification. When I left the store at the end of the business negotiation, the car verification was not returned until I asked for it to be returned, and it was a response that made me feel distrust forever. I'm using a Toyota Harrier, but it was so discriminatory that I felt very disgusted.

It seems that the previously posted review has been deleted (?), So it is a repost. The rating is 5 stars. Not only is it difficult to make reservations for inspection and maintenance, but I also felt that the company was unreliable due to the sloppy handling of personal information. The details are described below. I bought an oil reserve when I moved, but when I tried to make a reservation, I had to make a reservation [3 months in advance] for the oil change. There was no explanation of such rules at the time of purchase, and it was too inconvenient to use, so I canceled the contract without using it even once and requested the deletion of personal information, but I will continue to make a business call after that. As a company, we have a privacy policy and a basic CSR policy, but they are not actually followed. When I protested to the head office about [the sloppy handling of personal information], I was called to the head office because my superior wanted to explain it. The explanation at the head office was all about in-house defense, such as the fact that the stores were different and personal information could not be deleted, and the company motto was chanted every morning. Furthermore, there is no statement about the deletion of personal information, and there is a possibility that it will continue to operate in the future. At the very least, I told them to prevent recurrence, but I am wondering how effective it is. Thanks to that, I was inconvenienced or actually damaged by being involved with Corolla Iwate, such as preparing to change the phone number and looking for a new dealer, but I apologized (excuse?) As a company, so this It is said that the above measures will not be taken. Corolla Iwate is not recommended, considering that the car will continue to be associated with each other through regular inspections after purchase !!!

The inside of the store is dim, but the female employees are cheerful, so I enjoyed visiting the store.

The worst shop. I'm completely crazy about this treatment, so I'll write it. I was introduced by a dealer in another prefecture and was taken care of, but when I was taken care of at the car inspection last September, I completely underwent a cut-out inspection. Although it was in the replenishment and maintenance record of the washer fluid, it was not done at all and was empty. There is also a suspicion that you may not have changed the oil. As my child grew older, I had less chance to ride, and I was laying my car in the parking lot. So there are many days when I don't ride, so it's too appropriate, but I closed my eyes and tried to relax. However, the horn did not sound during the half-year inspection in March this year, and From the mechanic, "Did you play with the horn?" It was decided that the owner had tampered with it. Furthermore, it's been 8 years since I bought a new car, but it's a car that has been laid down. Of course, it was good until the mechanic was told that the battery voltage was weak. However‥ "Gulliver has a battery ..." eh? Why did Gulliver come out? "It's not the battery we sell, right?" Do you think it's a used car? "Yes." Click! "I was introduced and came here? Didn't you see the customer information? 』\ While thinking. "That's no surprise! It's because the battery has been replaced at the dealer who has been indebted for more than 15 years. " "It's called a horn, it's called a washer fluid, and you've been having it maintained for two years? I thought in my heart. I bought a new car from a dealer in another prefecture, and despite the store introduced from there, I treated it as a used Gulliver car without permission, and I got blood in my head as if I was stupid without checking customer information. .. Can't we respond from the customer's perspective? No one like you is a mechanic at a local dealer! This is normal for Morioka! Various reprimands! After that, the mechanic left to escape, and the store manager and the sales person who was indebted here apologized. I'm sorry that the mechanic is bad. However, there is no formal apology from the mechanic. In Morioka, it seems normal to look down on people and respond. Especially for customers who may buy a car from here in the future! Even before this, when I visited on the day even if I made a reservation for maintenance, I thought that management was insufficient, such as "I don't know." I also asked the dealer's salesperson, who has been indebted for many years, to tell me that he should have understood the introduction. Moreover, even though my cousin is indebted to me, I have almost no trust in the store. I will report this matter by name to the local sales person who has been with me for many years who introduced me to the customer center at the head office with a photo of evidence attached. 2021.9 A photo of the washer fluid empty after the vehicle inspection is attached.