三井不動産リアルティ㈱ シェアリング事業本部

I still can't use my credit card. Unusable parking.

A man at Mitsui's Repark, a telephone receptionist named Sato, told me that your machine operation was abnormal and that he was crazy. ← Wrong just wrong button ボ タ ン You are more abnormal but www

It's a real experience, and Careco, operated by Mitsui Fudosan Realty, will absolutely regret it. From the experience of this service in the past, the inside of the car is often dirty and the outside is usually scratched and dented, so I arrived at the parking lot early as usual. However, this time, 1) the bumper dents, scratches, 2) pet hair, 3) smell, and 4) dirt inside the car were so bad that I took a picture and uploaded it via the app and called the call center (paid number of 0570). When I asked for an arrangement for a different vehicle, I was asked, "First, please tell us about the scratches and dents on the outside of the vehicle." Therefore, "I'm in a hurry, I have a pay phone, and first, please arrange an alternative vehicle." I asked. Then, for some reason, he is introduced to a place where he needs to travel by train from his current location. why? ? ”I introduced the car park that had the most similar model, so I introduced it.” A friend who is with me has a smirking look and is already irritated. I'm too sorry and uncomfortable. Since I was already in a state of handicap with such exchanges, I made the following request, but because I could not answer immediately by phone, I will call from the department in charge, so sometimes I was in a hurry on the way, End the exchange once. Request: A small discount on this fee for the fact that the user has purposely launched it and was mentally tired from interacting with the call center that can not be used with pay phones and wasting 45 minutes above all I would like you to consider that. afterwards: Since I did not receive a call from the call center, I called him two days later, but after waiting for about 10 minutes, he answered that the department in charge would be in touch. Then, two days later, the phone finally came in, and the lady in charge said, "I can't refund, according to the rules." No, first of all, do you need words that show you how to understand your feelings from the user's perspective? ? I'm sorry, I'm sorry I have no word. What kind of company does the attitude towards users who purchase services are like this? ? Since I was disappointed, I asked him to connect to my boss who can explain it to me, but suddenly it changed to the standby sound silently, and I was kept waiting for about 10 minutes. My boss came out and said, "It will be the same as the answer from the person in charge earlier, but no refund is possible. As stated in the agreement, it is the user's responsibility and we are not responsible at all". ‥ As a user, did I do anything wrong? As a management company, there was a problem with your car that provides services, and a user who was paying was launched, but I did not thank you either. Conclusion: (1) Careco is the lowest company rarely seen in recent years. I can't recommend it. I've seen a similar review, but I'm terribly sorry for using it without believing. Know that reviews are true. ② Careco says that cleaning is a basic user task. It is not the responsibility of the management company. Therefore, even if it is dirty, the user cleans and cleans the car. It is also listed on the website. Careco has no obligation to incur any liability because it agrees and uses the rules. ③ Change to another car share. Who can be dirty or smelly? Times was 1000% better in terms of response and vehicle cleaning. ④ The best recommendation is to return to the origin and rent a car. Cleaning and response are solid. Especially during this corona period, you can't take the risk of riding a dirty Careco even without money. ④ The best recommendation is to return to the origin and rent a car. Cleaning and response are solid. Especially during this corona period, there is no risk of riding a dirty Careco, even without money.