株式会社アレップスメンテナンス部

I'm sorry, the telephone response is really too bad. I decided to turn on my favorite lighting, and when I removed the attached ceiling light, I found that there was a hole in the ceiling. Since it was on the top floor, I was worried about leaks, so I called for repairs, but there was no word of apology. I contacted him around January this year, but he told me that I couldn't understand until I checked with the vendor, and after a few months I got a reply → I'm still checking. In addition, it is said that there is no help for the structure of the building, even though the walls are also growing like mold, which is also reported. I thought that the hole in the ceiling was hidden by a ceiling light. When I was giving up thinking that I wouldn't be able to repair it anymore, the fire alarm malfunctioned early this morning. The fire alarm went off suddenly in the early morning. I woke up with that sound and dialed 119 just in case I was scared. (I slept and didn't smoke, so I didn't smoke, but I was afraid of anything.) When I asked the firefighters to check, the fire alarm hadn't been replaced for 10 years. , Probably because of that, the malfunction occurred. The fire alarm went off early in the morning, and the fire engine came and I think it was a real nuisance to the neighborhood. When I contacted him, maybe the same person who was in charge at the time of the ceiling called me (Mr. Ha ◯, a man), and he responded with a slight annoyance. The sound of the alarm is so traumatic that I can't sleep, and I'm really scared of all the flaws. I want you to respond properly. I think there are things that I can't deal with immediately because it's such a time, and I think I have to understand that too. But before that, the response is too bad. Even after I finish the call, I feel very unpleasant, and I feel like I'm not good at it.

It was placed in front of the room because I saw a document that showed the person who put out the trash that I couldn't tell how many weeks or months ago. The documents were posted, but I didn't know what they wanted me to do, so when I tried to make an inquiry, it wasn't open today. As a premise of the story, it is an event in a situation where the rules of the apartment such as how to put out garbage are not explained. First of all, I left unsanitary things in front of the room, contacted by phone, and there was no explanation. If you want to be a person who has been warned many times and hasn't improved, you can still understand it, but it was suddenly placed. Uncollected garbage that I have seen many times is left in the garbage station, and I can only harass myself. Those who have worked feel insane and inhumane. I think that the fact that I first noticed the fact when I complained that the property was not managed or cleaned and that the trash can overflowed is due to lack of management because it is not normally managed. It's so terrible that I'm thinking about consulting with the Ministry of Land, Infrastructure, Transport and Tourism. Maggots coming out of the trash placed in front of the room, I can't help but feel really uncomfortable

Always we are indebted. The staff at the Matsudo Service Center are always quick and polite and grateful. We have consulted several times about noise complaints and facility malfunctions, but thank you for your polite response each time. Thanks to you, you can spend your time with peace of mind. I look forward to working with you.

As a result of being misleading, there were also phone calls, emails, and visits without appointments threatening to sue for breach of contract. I think it's a terrible company because there are people who don't keep the date and time of appointments, and there are people who back up appointments in the first place.

I will erase the name of the person in charge, but the response was the worst. The neighbor of the occupancy property consulted with us by putting out garbage so as to block the front door of the house. The person in charge of Aleps confirmed with the landlord and said that he would contact me back, but I did not receive any reply for more than a month and the situation did not improve, so I contacted again from here. I made an inquiry from the mail form, but there was no reply, and when I called the call center, the person in charge had sent it to me, so I was instructed to call the sales office directly. The person in charge who answered the phone did not listen to this story from beginning to end, did not confirm with the landlord that he had inquired before, and apologizes for not being contacted for more than a month. On the contrary, I was asked, "Are you sure?" I couldn't rely on the management company, so I went to the cleaning office directly for consultation, but he said that it was the management company's negligence because it violated the rights of the resident by looking at the state of the garbage produced by the neighbor. .. Even if I contacted Aleps, I did not talk about the above correspondence, so I consulted with the intermediary town housing, and the town housing reported to the seniors of Aleps, and for the first time, Aleps responded with an apology. bottom. If you have any problems with Aleps, you should consult with Townhousing. I think that the tenants respond by thinking that they are a changeable existence unlike the landlord, but the poor response of the management company also leads to the disadvantage of the landlord. Before signing a contract with this company, I think it would be good to refer to the reviews of other people.

Even on the day I moved in, I couldn't exchange the keys, so I was left for almost a week because I was on consecutive holidays. Isn't it normal to save the key exchange fee first and not exchange the key? In the meantime, how do you intend to take responsibility if someone who has the previous key enters you? The call center staff just apologizes even if you call because we are in support 24 hours a day, 365 days a year. It does not relay to the management company. There is no point in paying monthly support costs.

Correspondence worst. It is turned around. In response to what I said, I lied, "I didn't say it." Far from being late for the promised time, it never came. I can't send emails properly. Why are you paying for such a company? It is the worst real estate agent ever.

This company is bad! First of all, at the time of the rent assessment, I showed the grounds that any other company could put it out in 1560,000 months, but this company alone is useless as long as there is a room ~, this can be rented even at 100,000 There is no ~. I have suggested that I sell it. I won't say bad things. I wouldn't make this company. For me! It is an individual view. I'm not responsible, but I wouldn't contract