Honda - Kuwana

The glass-walled multi-storey car park stands out There are many exhibition cars inside and outside the store, and the staff are kind and have a good impression.

Accident at the intersection in front of the shop. Many Honda people came out in suits, controlled the traffic and cleaned the debris. The person who caused the accident was upset and unable to move, and was a wonderful response. I was impressed with the movement of the staff.

Thank you very much for your consultation regarding the car.

The feeling of the store is quite nice Sales people and way of thinking If it matches, the discount will be discounted It's big Here, I still feel like buying It's important. It's difficult to discount the balance.

It was said that the estimate for the car inspection was one hour, but I had to wait for an hour and a half, so I got only the details and came back. Does it take so far even though it is the first car inspection for a light car?

A person who bought a Honda mini car at this store and asked for a car inspection several times. This was the first time I had an unpleasant feeling. It took about an hour to estimate the vehicle inspection, so I was waiting at the table. I wanted to go to the bathroom, so I left my papers on the table, kept my valuables, and left my seat. When I returned from the toilet, another customer was in the business meeting at that seat, and my documents were cleared up. Even if I pointed out, he didn't even say "I'm sorry" and didn't seem to understand that he was rude to the customer. I had no choice but to take another seat and finally the documents came back. I think it was just before being thrown away. When I tried to calm down there, a clerk came and asked me to leave that seat. I was so uncomfortable that I didn't understand the situation of the customers and I was so uncomfortable that I stopped using this store and came back. There were times when I had a hard time at the previous vehicle inspection, but this time the attitude was too severe. I have a great respect for Soichiro Honda, the founder of Honda. Apparently, today's company, Honda, must judge that it has become a company that differentiates the correspondence between users who purchase expensive cars and users of light vehicles. I said that such a response was unpleasant, but until the end there was no word of "sorry". I was disappointed because I had a glimpse of the inner feelings of Honda employees this time, so I decided not to purchase Honda cars in the future. Addendum On the day when this problem occurred, the store manager came to the house to apologize with the parties involved. Judging that the behavior of this store manager is highly evaluated, and judged as a very sincere apology, I decided to accept the apology. However, the apologies of the parties were beyond the limits of what the store manager urged, and they did not necessarily resonate with my heart. For this reason I cannot change this evaluation. We will use this store again after seeing the opportunity, and we will consider changing the evaluation after looking at the changes in our store at that time.

There is only a first-class company, and the staff are very friendly.

I visited to buy a new car. I'm still considering buying it, but I'm not sure about anything else, but at the new store that was opened a few years ago, there are many exhibition cars, and many cars are sold at a reasonable price limited to the exhibition cars in the store. There is. The sales people are also very polite and explain in an easy-to-understand manner.