ハート調剤薬局 鶴岡店

[It ’s a polite customer service ...] May 2021 Arrived at 17:15. Saturday's medical examination → It was a pharmacy, so I'm grateful if it's just vacant. I went to a dermatologist and prescribed two types of ointment, but one type is not in the store, so I will go to another pharmacy, which takes 30 minutes for a round trip. I heard that at 17:50. I have a full schedule, so I wanted to get it back at a store that has stock, but I was told that I was already going to pick it up, so it's difficult to cancel, so I have to wait ... There were other people who were told that they were out of stock, and I had to wait, but I wonder if it can't be helped because it's a small pharmacy. Did you say that it took 30 minutes to contact an in-stock pharmacy and find it? And then I will definitely wait here for 30 minutes. For example, if you have medicines in stock or out of stock, it can take up to an hour to find and pick them up. If you talked about the possibilities in advance, I think I could have them at another store within the prescription period. It takes more than 30 minutes to get home, and in the evening I'm ready to eat, so if I knew it, I wanted to go home. I thought, and I received it safely 15 minutes later. It was faster than I expected, so it was only 15 minutes earlier. I was glad that I was prepared to wait for more than 30 minutes. By the way, the container fee for the ointment is 50 yen, and if you return it, 50 yen will be returned. When I asked him what he would do with the returned items, he said he would discard them. It means that 50 yen will be collected and 50 yen will be returned in the sense that the loaned item will be returned. I wonder if this is a measure to encourage customers to come back to the store. The clerk was generally satisfied with the very polite customer service. After all, it may be out of stock because it often deals with the medicines of doctors in the neighborhood. It may be something that can't be helped in a sense. By the way, it is said that the store that has the stock is out of stock and does not have the required number of medicines, so the shortage will be mailed to your home at a later date. I was able to send the mailed portion without delay.