栃木県 消費生活センター

I had a telephone consultation due to contract trouble. I had already been brought around several cases, but the female staff member, Mr. Yamazaki, was shocked by the most arrogant attitude of those who responded that day. First of all, this is always called "home". And when I told him that I wanted to consult on behalf of my family because of my family's circumstances, he said, "Huh?" Huh? I don't think there is anything wrong with that statement, but it's not so much. I told him in advance that he was acting for my family, but I couldn't get the point ... I was asked many times, "Then what do you want to do with your house?" I called because I didn't know what to do. I don't know how to do it, and when I tell him if there is any way to do it, he says, "I can't tell anything to the substitute." If you can't talk to yourself, why don't you give any advice here? I heard it in a hurry, but the reply was "Yes." What on earth is it working properly? Then, Mr. Yamazaki told me one phone number, "I often guide you to the safety net, it's an NPO corporation." Is the NPO taught by the Consumer Affairs Center operated by the government? I lost my word to the result. By the way, I was wondering if this response was correct, and when I contacted the Consumer Affairs Agency, he answered, "It is not under the jurisdiction of the agency, please tell each municipality." Since it is the staff who pick up the phone in each municipality, it does not reach the upper level after all. I realize that consumers are exhausted and fall asleep by turning around without such an exit. I'm no longer willing to continue appealing. sad.