Fresta Nukushina - Hiroshima

Clean and easy to shop. Although it is small, there is also Daiso, and you can find all kinds of things.

The previous store's COOP hot-baked bread was freshly baked, but there are many types of bread, such as confectionery bread, bread, and bagged bread, and it is delicious. Sandwich is also delicious ♥ There is a florist on the left side of the entrance. You can also order a bouquet.

It ’s good that cheap vegetables are available in the over-the-counter market on Friday! When I asked the employee who was at the cash register where the Nita rice advertising product is, [What is Nita rice? (Laughs) I want you to remember the advertising products.

I felt uncomfortable. We use well, but cash register was crowded today. It was because an elderly person was not sure how to pay and was telling a clerk. The cashier was telling the older people that they were crowded because they were crowded, but it is not possible to teach them at all. Simply tell me how to go back to cashiers and tell me about cashiers. Some people do not know how to pay, so I'd like you to tell me properly. Of course, it is not bad for cashiers that support cashiers because they are crowded. In addition, the cashier who came to the cheering team responded from the people who came to the cashier now without inducing the people who are in line. Isn't it from the second person who is usually lined up? Because six people were in line. I was in a hurry while feeling dissatisfied, so I was lined up at the cashier. Is the payment cash? I answered that I would pay with a credit card. For some reason I was guided to the cash machine. Can I use cards with this machine? When I was asked what to pay, I told them that I answered that I would pay with a card, and there was no apology, "The card is not possible with that machine." I was pissed off without being told. Huh? Did you hear what you pay for? When. It was a man who was dressed like a product. I don't think you can't become a cash register. It looks great without an apology ... I paid in cash because there are other customers. Cashier is limited to women.

The parking lot is large. The inside of the store is also spacious, so you can shop comfortably. However, I don't think the product lineup is so different from that of many stores. There is also Daiso in the store, which is convenient.

Every Friday morning in the blue sky city, vegetables and fruits are cheap. I don't know why, but the flyers are different in content from the rest of the frestas, and even the same flyer products are often cheaper. (A 128-yen item at another store, 98-yen, etc.)

I think Tsukinsai is a lot of people ? Sushi was saved too thanks to being able to make a reservation Since a 100 yen shop will open in July, convenience will improve, so it will be helpful.

It is mainly used for the fresh fish market on Friday. A female clerk (let's say clerk A) who always takes orders for cooking fresh fish selected by customers at the fresh fish corner on Friday and judges by herself personally thinks that the customer service is the best in Hiroshima. I am. Why are you in the fresh fish corner even though the wording is polite and the manners of customer service are proper like the customer service of a hotel? I think so. If I run a retail store or a restaurant, I think that the customer service is perfect enough to make me want to scout. However, at the same time, there are some things that cannot be overlooked. That is because the above female clerk A handles the order acceptance by herself, so people are locally crowded in the fresh fish corner every time. Since it is handled alone, the correspondence can not catch up, From the customer's point of view, the three processes of getting a numbered ticket for ordering → selecting fish → ordering do not go smoothly. There was a situation where the clerk A had to postpone the process of distributing numbered tickets with priority on orders, and sometimes the numbered tickets could not be obtained in the order in which the customers came there, so even the crowded state. In addition to being kept waiting, mistakes that cannot be avoided due to the work structure also occur, and there are times when a vicious cycle occurs in which clerk A's careless mistakes also occur. It would be nice if all the customers could understand that this was a structural defect, but it seems that there are a certain number of customers who conclude that "the customer service of clerk A is bad". As an improvement plan for this, I would like you to increase the number of clerk who accepts orders by one more person, and to eliminate the congestion of orders as soon as possible with a two-person system. The congestion will subside in 30 minutes, so if the number of ordering customers decreases, you can just return to one operation. It's a little bit, but I think that customer satisfaction and the burden on clerk A will be dramatically improved. It is self-evident that this is a case that should be done as a measure against corona.