Emoda - Shibuya City

割とシンプルな感じが好き

カスタマーサービスが素晴らしい。渋谷109のショップというとギャルを想像するが、そうではない。知識があり、どんな客にも丁寧で誠実な対応をしている。スタッフは皆よく教育されているようだ。 今回は娘の服をたくさん買った中の1品だけサイズが合わず、返品の為の来店だったが、大変なレシート処理も嫌な顔ひとつせずにしてくださった。 間違いなく、また買い物に行きたくなるショップのひとつだ。

I flew into Higashiosaka-shi, Japan to visit family for 2 weeks and was fortunate enough to travel to Tokyo for a couple of days. There I came across your store EMODA at Shibuya 109 looking for the perfect gift for mother's day. I decided to walk in to see what they had to offer. EMODA had a great selection of apparel, but ultimately, it was the store's customer service I received from one of your sales associates Ami, that made my experience stand out. As someone who's never travelled to Japan before I was intimidated to go into the store at first. However, instantly I was greeted with a genuine smile and she was happy to speak with me even though I've only studied Japanese for a little while. I told her I was looking for a hat and she led me to the right part of the store, where she told me what they had in stock. Ami was very knowledgeable, engaging and patient; going back and forth between Japanese and English she told me what she liked best and helped me narrow the options down to one. After that I told her I was also on the lookout for a wallet and she led me to a different part of the store to see if one of their products would be a good addition to the gift. I walked out of EMODA with the perfect gift for mother's day, and I was reminded of just how powerful in-store customer service can be. I will definitely visit next time I'm in Japan. 2週間の日本滞在中、2、3日東京に行きました。 母の日のプレゼントを探して渋谷109でEMODAに出会いました。EMODAには種類豊富なアパレルがありましたが、一番感銘を受けたのはスタッフAmiの接客でした。 初めての日本でお店に入るのにも勇気がいる私には、笑顔で迎えられて、嫌な顔をせずに接客してくれる彼女と出会えて嬉しかったです。Amiは非常に知識が豊富で魅力的で、日本語と英語を交互に使う私に対して辛抱強く接客してくれ、また彼女のアドバイスで選択肢を1つに絞ることができました。 また財布を探していると言うと、Amiは店内を案内してくれて、希望に添う商品を見せてくれました。私は母の日にぴったりのプレゼントを買うことが出来、また店内カスタマーサービスがどれほど強力なのかを身をもって思い知りました。次回日本に来るときは絶対にまた渋谷のEMODAで買い物をします！