Cycle-kan Tateyama - Aomori

I ordered a cross bike at the beginning of May, but it hasn't arrived yet due to the influence of the coronavirus. When I asked how many days it would take to order, I was told that it would take a month. I hadn't heard from him in a month, so when I contacted him I was told that it would take about 10 days, but after 10 days I didn't get any contact. I am aware that logistics is being delayed due to the effects of coronavirus, but I think I should be able to contact you about things such as being unable to deliver it. When my mother worried about it, she seemed to be impatient. I think it was because I wasn't an adult yet, so I didn't contact you because I was stupid. I think it's important to change your response just because you are a child.

Due to the corona damage, the delivery date of the sports bike manufacturer is as early as 400 days as of April 2021. It seems to be always busy at a prosperous store. He said he was working until midnight. Thank you for your hard work.

It was a rip-off price that cost more than 6000 yen just for removing rust. Also, I think there are people who like the way they deal with customers because they feel familiar with them, but I didn't meet them.

I recently moved to Akita. Akita's rotation shop was also suitable because it was light like a guru. Is a bicycle shop suitable after all? ?? But my favorite is Guru

There were two events that lost credibility. It will be long. I bought a mountain bike chain guard and had it installed. After traveling about 10km, the pedal fell off the frame while driving. I was about to lose my balance and be run over by a car. When I called and told him the situation, he said with a laugh, "I'll put it back on, so please come back." When I pushed the bicycle back and got it fixed, I was laughed and said, "I'm not sure because it's a manufacturer I've never handled." The manufacturer is Bianchi. There was no charge for refitting, but there were no words of apology. On another day, the disc brake makes a strange noise, so I took it with me and asked, "Can you see it because the brake makes a strange noise?" I will contact you in a week. " I didn't get in touch after 10 days, and when I contacted him, he said, "I'm already done." When I went to get it, I was told, "I adjusted the brakes, so it's 5,000 yen." I haven't said a word that I want it repaired. I told him that, but he said, "No, I've already done it." There were two clerk, my son and father, both of whom had the same opinion. When I asked him if he could run around the store to check the condition of his bicycle, he said, "It's okay, but don't run away. I'm holding down my contact information." I didn't keep my promise to contact and my order, and it was a threatening shop, so I didn't want to get involved anymore, so I paid the fee. I hope that the number of people who have the same feelings will decrease.

It is a person who goes by train from a very distant place called Mutsu City because there is no car. When I first came to the store, I visited as a "totally beginner" and talked to the "neat-like, rugged owner with long hair" who is saying that the people who are underestimating the characteristics of what I want for the time being, and ask them to repair it. At that time, I had three candidates come up, and even though I was dealing with dozens of customers by myself, I knew that I was a "customer I didn't know at all" and kindly gave me various explanations. .. And I bought my current car. I visited the store for the second time this time. I came to the store by train this time because the transmission and brakes went wrong when I went out and I couldn't help myself. Even though it was Sunday, when we arrived one hour after the store opened, there were already about 10 customers ... Even though I'm busy, I'd like to hear from the other side and take a look. The car that came back was faster and smoother than before, and the brakes were better than before. There are pros and cons to the evaluations of those around us, but I think that those who give low ratings are those who "have insufficient communication." This was my second visit to the store, but when I didn't receive a call, I asked myself to confirm it, and I received it without difficulty. The owner himself set up stores in various places, he managed all the stores by himself, moved about 10 stores, and it seems that there is a history of finishing up to the current fine store, so for me personally It's a very reliable shop. Also, I will take a little less than two hours to carry my bicycle. I trust that much.

I repaired a flat tire here a few years ago and then got a flat tire the next day. Other bike shops will call out if you need to change the tube, but it wasn't here. The next day, I said, "We have a policy to fix the one that can be fixed," and I was uncomfortable without any apology. If you ask for a refund, you cannot get a refund. It was said that if I replaced the tube, I would deduct the amount of puncture repair, and if I had no choice but to do it here, I got 7,000 yen. It's a rip-off. I should have exchanged it at a different bicycle shop without asking for a refund. It was a failure when I went because it was close to the first house. Feeling bad, rip-off, unfriendly. I haven't been there again since then. I don't want to add 1 to ☆.