Cosmême コスメーム イオンレイクタウンkaze店

We are visiting many times because we are close to home and have a good point redemption rate, but unfortunately there are staff members who have problems with the basic customer service as described by other users. Of course, there are a few BAs who smile and have great service.

The service of the young female clerk who came to me at the perfect time was wonderful. Originally I don't like to be involved with BA so much, so it's a fun place to try various things yourself.

I used it for the first time. As other people say, customer service is worse than I imagined. When I said that I wanted to touch up, I was given a product and asked to use the brush placed there. Of course, we don't witness touch-ups, and if you don't say that, cleansing won't come out. The color is hard to understand just by picking it up with a brush, so could you put out a spatula? What does that mean? A spatula? You can take it with a brush. They said. There was a young female clerk who was only one person smiling and working hard. I want you to emulate that person. As far as I can see from the reviews here, it seems like this has been around for a few years now. It seems to be the management of the AEON Group, but I wonder if it can be improved by giving guidance. I will never buy at a store like this. I was looking forward to it, but I really felt sick. I don't think it is what it should be as a hospitality business. I won't go anymore.

The service attitude is too cruel. You had better not go. I visited PM around 17:00 on June 18, 2018. When I asked a clerk to try lipstick, I was told, "I have a brush and cotton in front of the product, so please use it," without looking at the product unscrupulously. In addition, the store clerk is basically standing alone, welcomes us, and is really unfriendly. I felt sick and left the store, waited until the clerk disappeared, and made a second visit at PM 19:30. When I asked a clerk about how to remove lipstick, I asked him to put it down silently while working down. In addition, after the product has been decided, we will talk to us from here and finally serve the customer. I'm just standing. Just standing around even after making eye contact and sending eye contact to the clerk. Even if you talk to me from here, it seems to be unfriendly I'm sorry to talk to you. According to the reviews of other users. Thank you for visiting us and there is no smile. What if you talk about buying a product? It looks like You should teach all high school students how to greet high school students. I wouldn't complain if I could do the minimum amount of interaction, but I couldn't even shop. It is the first time in my life to make a complaint. It's a store where you can't say hello. All employees are sullen and have a face. You should never go. There was a salesclerk who approached the customer with a smile and was being treated. I think you should emulate it and you should be the manager. We contacted the head office and the AEON Group about this. He promised to improve absolutely. I hope it will be a better store. Komatsu

According to the word of mouth of other people, the attitude of the staff is too bad. When I inquired about the product I want to try, I walked all the way to the tester. "Please let me know" without saying a word. Even though there was a chair, I didn't say anything and I was a tester while standing. I explained the product in a dull manner. I understand that you have to have at least a few customers in Corona, but I don't think it is an uncomfortable customer. I can't speak to that person again because I remember the name and face of the staff.

As other people have said, the clerk's attitude is the worst. I went here to find my friend's birthday gift. When I was wondering about the two colors of the same brand eyeshadow, I asked the clerk to talk to me, but when I saw the two types I was worried about, "I think this is better" and "This is definitely better." ... ”and one of the colors was strongly recommended. However, after thinking about my friend's skin color and usual clothes, I bought a color different from the recommended color. Even if I said, "I'm sorry, but I'm going to use this color," he said, "I think that's better," while preparing the items, and after that, he looked like an assembly line. I was sent off for accounting. I was already disgusted at the time of payment, but when I checked the contents after I got home, it was a different color from the color that the small size cheek I got in the campaign of gifts for purchases of 〇 yen or more ( There was no color confirmation after opening the contents). I was really surprised. I noticed it after I got home, so I had no choice but to visit the store again the next day. There was no clerk yesterday, so I talked to other clerk and told them that the color was different and that the clerk's response yesterday was not pleasant, and asked for a return work. .. After spending time and transportation expenses, I visited for two days in a row, and apologized ... and gave me about three samples. I don't need a separate sample, so I wanted you to ask me how the clerk's attitude was bad yesterday. I would like you to tell me how you intend to improve without listening to the story. (Addition) When I checked the app after returning home, the points for this time were doubled. Not only the first clerk, but also the people who responded after that have a feeling of distrust. There is such a thing. I don't understand the meaning too much. I will never go there again.

A corner where each brand gathers. The number of items is not as large as that of specialty stores, so if you want to decide after looking at various things, we recommend going to a specialty store. Because the clerk told me ^ _ ^ It would be nice to have a good sample of perfume ✨

It was as the word of mouth of other people. First of all, I asked the clerk if I could touch up because it was a time, but the clerk's response was the worst. It may have been through the partition without looking at me and stopping the work at hand, but I went down to the back with Mr. BA who touched up after being told something in an inaudible voice. .. It should have been fun at least when I bought Depacos, but I already wanted to go home. Mr. BA, who touched up the foundation and concealer, was very friendly, but I felt that the method of painting was rough and I was trying to finish it quickly. I bought it because I got an opinion of the color from an objective point of view, but when I immediately checked it by hand washing, it was the worst. Isn't there basic customer service training or training as a BA? It seems that the reviews here have raised opinions for just a few years. .. Fast food restaurants serve customers much better. Even if you don't have any knowledge, you can shop comfortably if you have a high school student Arbiter serve you. I didn't think it was a customer service for people who handle expensive products. I think it's good for people who want to see cosmetics from various brands. However, we do not recommend it to anyone who is serious about purchasing or wants advice.