Big Motor Kobekitaten - Kobe

Mr. Fukushima, who is in charge, bought a good car that is extremely kind and polite, so that you can work quickly and feel secure! Even with children, I got a kids corner and popcorn, and I was very comfortable! Thank you for your continued support.

Each clerk was kind and quick to respond and explained in detail in an easy-to-understand manner, so even I who didn't understand anything could choose a good car! I think it was good enough to recommend it!

Early in the new year, I visited the Kanokodai store for the purpose of trade-in, but Mr. Fukushima, who was in charge, responded very politely. We received more support than we requested and took care of the purchase of the car. I am very satisfied. Thank you very much.

2 years from purchase I ran 60,000 kilometers. I am indebted to the oil element replacement every 5000 km. However, I have visited other stores (Kobe Tarumi store) several times, but I feel that the quality of customer service is extremely low. There is no choice but to compare it with other stores, but there is no sales staff welcoming you here. There is no sign of coming out when I enter the store, so I go to the reception by myself. I often use it, so even if I know what I'm doing, it's normal to meet me. ?? Even when entering and leaving the store, there are pleasant greetings at the Tarumi store, but not here at the Kobe Kita store. We will make an announcement at the reception desk such as oil change, but there is no reaction from the sales staff. Also, after purchasing it, I noticed that ETC has not been set up. I'm in the pack service, but usually I get some tickets, but I didn't get any information or things. (I was able to receive the service as usual) Although it is a diesel engine, although there is work different from draining and gasoline engine, the guidance is not given. If anything, the work cannot be done with Big Motor, and there is no choice but to ask an authorized dealer. Should I at least give guidance? Until you buy it here, it may be basically the same as other stores (I'm an exception?), But after that, if the other stores are close, I recommend that. It feels good to use it. The pit staff will talk to you when you explain anything after the work, and they will respond properly. Vehicle inspection costs are not cheap. (On the contrary, is it expensive?) I will lend you a substitute car, so I strongly complain There is no, but a mini car without navigation. At least I thought that a substitute car of the same level would be good. It was said that there was something like an overage charge on the Internet when it exceeded 50km, but that was not the case. It was good, but there was no guidance for a substitute car. I wanted an explanation of the contents such as vehicle inspection maintenance. The average person doesn't know what to do, but he's just worried. (I feel that I may have been wasting money) There is nothing to say about the work, so the star is 2

I will never go again. It's too cruel. While considering a used car, we will ship a car that was in another place by land. At that time, there was an explanation that "If you make a contract, you will be responsible for the land transportation cost." At that time, even though I was repeatedly confirmed that "If it is canceled, I will refund the temporary holding of 10,000 yen without burdening the land transportation cost", when I finally tell that it is canceled, "Refund" I can't do it. I'll have you pay for everything. " In the end, the person in charge blamed me with a tough word, "I have to pay it!" I told him many times, "In case of cancellation, I will refund without payment, right?", But I was only told "I have to pay!" 10,000 yen cannot be refunded as it is. " Is it an idea to collect even a little? In the end, I couldn't have a proper conversation, so I asked the store manager to take over, but I didn't apologize, saying, "It's okay." I thought the person in charge was just strange, but the company lost its credibility. I will never go again.

Thank you to Mr. Kento Yamanaka. He kindly listened to us about the car model he wanted, the amount of money, and future support. To be honest, I think he was a troublesome customer, such as changing the car he tried to buy many times, but he always responded in good faith. Thank you very much for your trade-in car. I was able to meet a car that satisfied my wishes. Thank you.

I received a message that I would like to see the car in a bulk purchase assessment on the Internet, and I was asked to assess it all at once with other vendors. The person in charge of the purchase assessment of this big motor was the chief, but is it okay to be late 10 minutes before the scheduled time? I got in touch with you. The place to be assessed is a place that can be reached in 3 minutes on foot from this shop. I had about 8 companies make a simultaneous assessment, but it was the last time I came. As soon as I arrived, I was given only my business card and I'm sorry I was late It was assessed that it would be a hassle to take a picture appropriately. I told the whole company about this desired amount, and everyone did their best to negotiate with the company. Only this big motor is less than that. Even so, I thought it would be unavoidable if it was impossible because I was saying high conditions, but the person in charge of this chief said, "I can't go even million," and returned with only abandoned lines. Is there such a thing as expected? I don't understand why I'm late and fighting. This is the first store that does not respond well, regardless of the type of business. What is community-based or the number one expensive purchase? The lowest level in all. Before this happened, most of the staff were waiting on customers from above when I went to the store to see the car. I was told that it was just a story, so I talked in the store and I'll look into it for a while, so I was told to leave my seat, but if I thought I wouldn't come back, I would sit down at another customer's seat and talk. Since the chief responded like that, the staff at the store was also appropriate, and I was connected later. You will not be taken care of for the rest of your life. Postscript Since there were some reviews with bad evaluations before, it seems that we are probably asking the customer to write the name of the person in charge and the review was good. Otherwise, you won't end up with similar reviews. Purchasing is at your own risk, and there are many to find a better car shop.

I bought a car here and honestly write down my impressions of the car inspection. There were some things I was worried about when I bought the car. (1) The car registered in the data has disappeared from the exhibition hall, and I did not know where it was going now. He said he might have been sent to another auction, but in reality it was just sent to a repair shop. (2) The car was shiny and had no scratches at all! I said with confidence, but the actual car that came back had a hole of about 2 cm in the front aero parts (lip). I think it can't be helped if it breaks, but ... (3) The genuine number frame is currently attached, but I was asked if it would be used as it is, and the person in charge told me that I accidentally disposed of it at a later date even though I answered that I wanted it by all means. To be honest, it seems that the information cannot be communicated between employees. There is no problem with the car body, but I am a little worried about other aspects. It is also rough that it takes 2 hours to deliver the vehicle after accepting and completing the oil change during normal times. Oil change is 100 yen even for cars purchased other than Big Motor, and if you buy a big motor car, you will pay the fixed price of oil and wages if you do a stupid service, so I would like you to handle oil change as well. I used the free exchange only once except at the time of vehicle inspection, but since it takes time like a fool, I ended up changing the oil by myself. Regarding vehicle inspection, the technical fee is about 14,000 yen for a 7-seater car with a 2L engine, and the basic fee is about 50,000 yen for compulsory automobile liability, weight tax, and stamp fee. Yes, I have to do nothing. Short parts 660 yen and brake cleaner 1100 yen are not unclear. Undercarriage and optical axis adjustment 3300 yen each is still good. Approximately 44,000 yen for a course such as exchanging various consumables ... The content is ・ Engine oil change ・ Element replacement ・ Brake fluid change ・ LLC additive ・ BIG tire warranty service ・ Alignment measurement / adjustment ・ BIG body glass guarantee It has become. Honestly, I would like you to replace the entire amount if you add LLC additives at this price, and you do not need a tire warranty, body, or glass warranty at all. There was no detailed explanation about this course. To be honest, it feels quite expensive. It's a business, so that's what it is. And when I made a car inspection reservation, I heard that "It should be finished in 2-3 hours on the day of warehousing. The cost should be a little over 50,000 yen, which is a rough estimate. I will give you some estimates on the day." However, it seems that another car and the car inspection were booked on the day, so the car inspection reservation at 12:00 was extended to delivery at 18:00. The above courses and explanations were included without explanation, and I only estimated one of them. When asked if I would buy a car with Big Motor from the next time onward, I don't think I can shake my head obediently. Before and after I bought it, there was a lack of explanation and there was a discrepancy ... How is it? The substitute for the vehicle inspection was the Mira e: S turbo. I don't mind if it's a hand power mirror without a navigation system, but it was rainy and dirty and lent me a muddy one. It's the best ??? It's too hard to see in front and side, so even if you spray the washer, it's too dirty and the visibility gets worse. It ’s really the best ?????????? It was so great that I even washed my car and messed up at home. I thought that the recent light cars are amazing.